Guest Services Assistant – Travel

Job Posting

Guest Services Assistant – Travel

Scope and summary of primary responsibilities

The Guest Services Assistant – Travel supports the efficient coordination of all program-related transportation. Key responsibilities include generating transportation reports, planning weekly routes, and scheduling drivers with appropriate vehicle and accommodation arrangements. The role prepares and updates driver materials, communicates travel details to guests, verifies authorized pickups, including required procedures for underage travelers, and assists with on-site coordination at Pearson Airport. Additional duties include working with staff to ensure lunches are prepared for participants and drivers, as well as managing petty cash distribution and receipt reconciliation for transportation expenses.

Essential functions

• Pull and analyze transportation reports from Camp Brain to support planning and daily operational decisions.
• Draft transportation routes for each program week, ensuring efficiency, safety, and alignment with program schedules.
• Schedule drivers and assign routes, confirming timing, vehicle arrangements, and hotel accommodations when required.
• Communicate travel plans, itinerary updates, and transportation-related information to guests in a clear and timely manner.
• Work closely with staff to ensure appropriate lunches/meal allowances are prepared and distributed for participants and drivers.
• Assist with guest transportation at Pearson Airport, offering guidance, coordination, and support as needed.
• Oversee petty cash distribution for transportation-related expenses and collect, record, and reconcile receipts for reporting.

The duties and responsibilities outlined above are indicative of the role but are not exhaustive and may be subject to change as required.

Qualifications

Knowledge and Skill Requirements

• Current Standard First Aid and CPR-C.
• Proficient user of Microsoft Office and Office 365 including word processing and experience working in a database environment including queries.
• Valid driver’s license and a clean driver’s abstract.
• Knowledge of Camp Brain software, an asset.
• Current (within 6 months of start date) Vulnerable Sector Police Record Check.

Experience and Education

• Post-secondary education in administration, logistics, or a related field an asset.
• Experience in transportation coordination, customer service, or administrative support preferred.
• Access to a vehicle is an asset.
• Excellent customer service skills and the ability to multitask.
• Planning, organization and time management skills.
• Strong interpersonal skills, including patience and communication.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Work environment

• This position may require the ability to work occasional overtime/flex time.
• This position may have to deal with difficult situations or people.
• Ability to work flexible hours in a dynamic and busy environment, with frequent interruptions.
• May reside at CNIB Lake Joe during operational season and would share accommodations with other staff member.
• Travel may be required.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodation at any stage of the hiring process.

Salary Range:$20.39 to $20.80 hourly