IT Service Management Expert - OSS

IT Service Management Expert - OSS

On behalf of our client in the Telco Sector, PROCOM is looking for an IT Service Management Expert - OSS.

IT Service Management Expert - OSS – Job Description

• Work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes

• Collaborate with various stakeholders across enterprise to define technical and procedural requirements

• From there, you will design, test, and implement solutions that fit the needs of the business

• Provide your expert recommendations on proposed implementations as well as architect new ServiceNow service management systems and processes

• Perform maintenance and upgrade activities on our systems and identify the roadmap for our tools in order to maintain continuous support

IT Service Management Expert - OSS – Mandatory Skills

• Strong written and communications skills and you respect all ideas from your team to strive towards a common goal

• Comfortable working on mission critical systems and ready to approach every challenge quickly and efficiently

• Self-motivated and have a passion for continuous improvement

• Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way

• Strong ServiceNow knowledge and experience in implementing ServiceNow solutions for: ITSM, CSM, FSM, CMDB, Discovery, Integration Hub, HR portals & workflows

• A degree in computer science, computer engineering or equivalent experience

• 5+ years of ServiceNow design and development experience

• 3+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment

• Extensive industry experience in ITSM best practices implementation

• Ability to understand business needs, map them to functional requirements and capture technical design solutions for ServiceNow deployment

• Programming expertise in Java, JavaScript or other functional programming languages used in ServiceNow system

• Knowledge of relational databases, Active Directory, and APIs

• Deep understanding of ITIL and ITSM processes

• Industry experience with DevOps and Agile architectures

IT Service Management Expert - OSS - Nice to Have Skills

• Additional ServiceNow Skills and Certifications would be a plus

IT Service Management Expert - OSS - Assignment Start Date

ASAP – 6 months to start

IT Service Management Expert - OSS - Assignment Location

Toronto, ON – Work Hybrid