IT Service Management Expert - OSS

IT Service Management Expert - OSS

On behalf of our client in the Telco Sector, PROCOM is looking for an IT Service Management Expert - OSS.

IT Service Management Expert - OSS – Job Description

Work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes

Collaborate with various stakeholders across enterprise to define technical and procedural requirements

From there, you will design, test, and implement solutions that fit the needs of the business

Provide your expert recommendations on proposed implementations as well as architect new ServiceNow service management systems and processes

Perform maintenance and upgrade activities on our systems and identify the roadmap for our tools in order to maintain continuous support

IT Service Management Expert - OSS – Mandatory Skills

Strong written and communications skills and you respect all ideas from your team to strive towards a common goal

Comfortable working on mission critical systems and ready to approach every challenge quickly and efficiently

Self-motivated and have a passion for continuous improvement

Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way

Strong ServiceNow knowledge and experience in implementing ServiceNow solutions for : ITSM, CSM, FSM, CMDB, Discovery, Integration Hub, HR portals & workflows

A degree in computer science, computer engineering or equivalent experience

5+ years of ServiceNow design and development experience

3+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment

Extensive industry experience in ITSM best practices implementation

Ability to understand business needs, map them to functional requirements and capture technical design solutions for ServiceNow deployment

Programming expertise in Java, JavaScript or other functional programming languages used in ServiceNow system

Knowledge of relational databases, Active Directory, and APIs

Deep understanding of ITIL and ITSM processes

Industry experience with DevOps and Agile architectures

IT Service Management Expert - OSS - Nice to Have Skills

Additional ServiceNow Skills and Certifications would be a plus

IT Service Management Expert - OSS - Assignment Start Date

ASAP – 6 months to start

IT Service Management Expert - OSS - Assignment Location

Toronto, ON – Work Hybrid