Title : Operations System Damages Representative
Location : Penticton, Vernon, or Surrey
Your new company
Province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.
Your new role
- Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur.
- Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate approvals.
- Distributing customer invoices and appropriate supporting documentation. Prepare invoice break down statements when requested by internal or external customers.
- Prepares and updates claims interactions in online; runs queries and reports, updates and maintains all related information.
Processes records for hit and exposed lines; reviews for accuracy and compliance.
- Processes claim related work orders and notifications, maintaining data integrity.
- Works with Managers / Supervisors to resolve customer disputes, creates supporting documentation for billing arrangements;
applies discounts where required; actions collections and / or write offs. Responsible for pursuing all claims less than $5000.00
- Provides assistance with pursuing recoveries from damages incurred on Fortis assets (mains, services, meters, etc.) for claims and adjusts claims against including foreign utility damage, and general damages (structural, environmental, etc.) for minor claims.
- Collaborates with others to gather claim information; May communicate with claimants, employees, and others external agencies (i.e. insurance company).
What you will need to succeed
- High School graduation plus a minimum of a post-secondary education certificate from a recognized institution in a legal field.
- Minimum of two (2) years directly related, relevant work experience,.
- Customer service and strong verbal / non-verbal communication skills
- Sound working knowledge of various applications software in use in the department (SAP & suite of MS Office products).
What you will get in return
- Comprehensive Benefits
- Flexible start times
- Opportunities for development
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