Continuous Improvement / Process Improvement Specialist

Continuous Improvement / Process Improvement Specialist

Process Efficiency Identification, Measurement, Leading Change

◦Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects

◦Solicit and gain consensus on business requirements within a large cross-functional group

◦Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities

◦Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions

◦Create and deliver formal process improvement plans articulating scope and business benefit

◦Recommend industry accepted solutions or best practices for operational processes

◦Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders

◦Develop and deliver process documentation that reflects current business processes and future state requirements

◦Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements

◦Act in a leadership role in acquisition of data, information and feedback from internal and external sources

◦Work with Business Risk Management to leverage available data such as KPIs and KRIs, customer complaint data, operational risk events/incidents to identify improvement opportunities

◦Recognize the importance of change management, its purpose and principles, and utilize these to assist the organization’s Leadership in executing change

Formal Education

• Bachelor’s degree required in Business, Economics, Finance or equivalent
• Certification(s)/Designation(s) required in Six Sigma or equivalent

Related Experience

◦5+ years in a similar role at a financial institution

◦Knowledge of risks inherent in a lending and deposit taking environment

◦Knowledge of financial regulatory requirements and governing bodies

◦Process improvement implementations

Skills

• Leading and executing continuous improvement initiatives
• Migration or implementation of workflow and digital file management systems
• Ability to identify opportunities to increase business effectiveness through efficiencies and/or quality
• Excellent business/technical written and verbal communication, documentation and reporting skills
• Excellent analytical, problem-solving and troubleshooting skills in order to quickly and effectively solve problems
• Expertise in creating Business process maps and Business Requirements Documentation
• Solid understanding of process improvement, change management, and project management methodologies
• A track record of seeing projects and initiatives through to completion
• Well developed negotiation, influencing and decision-making skills
• Strong interpersonal relationship building and listening skills that promote collaboration and professional maturity with demonstrated experience in stakeholder management
• Able to manage multiple initiatives and thrive in an evolving work environment
• Solution-focused and takes initiative ensuring self, and team, work effectively and efficiently within established guidelines
• Ability to embrace and reinforce organizational values and culture
• Excellent knowledge of MS Office; word, power point, visio, excel
• Knowledge of SAP, Open Text, Microsoft Dynamics an asset

This is a minimum 6 month contract located in downtown Toronto.

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