Senior Machine Learning Engineer - Hotels Flexibility (100% Remote US or CAN)

About the job

As a Senior Machine Learning Engineer, your focus will be on solving data and engineering challenges. This will enable Hopper to offer products that assist our customers in dealing with common travel issues.

This role involves working with Hopper's fintech products and focuses on delivering these products to millions of travelers worldwide.

Your primary responsibility will be to enhance existing machine learning pricing models and to develop and deploy new frameworks to improve our product pricing.

You will be responsible for the entire development, deployment, and performance tracking of models across multiple platforms.

What your day-to-day would look like :

• Ensure we are priced correctly based on changing demand environments and external conditions. Identify segments where we are mispriced and deploy scalable solutions to correct pricing models.
• Think beyond just the model by challenging existing product construction and UX, and building data-backed business cases to ship alternatives that improve the customer experience.
• Initiate, develop, and maintain data pipelines that power our decision making.
• Measure business performance by identifying and refining KPI metrics and creating reporting frameworks to continuously monitor them.
• Find new opportunities for revenue growth by becoming the expert on our data and customers.

An ideal candidate has :

• A proven track record of solving complex problems with in-depth understanding of data, product, and business impact.
• High attention to detail and ability to create scalable data solutions.
• Strong creative problem-solving skills and critical thinking competencies.
• Ability to effectively communicate pricing decisions and performance to executive-level stakeholders.
• Designed, implemented, and deployed pricing models into production using modern technologies.
• Fluency in using SQL for data creation, maintenance, and analysis.
• High proficiency in Python, ML workflows, and ETL pipeline exposure.
• Experience with data visualization to convey ML models behavior and business insights.
• Worked on a consumer product and has shipped high-impact models at scale.

Perks & Benefits :

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
• Hopper covers 100% of the premiums for group insurance plan through Sun Life Financial. Coverage includes :
• 80% on paramedical coverage.
• 90% - 100% on prescription drugs.
• 80% on minor / preventative dental.
• 50% on major dental work, plus more.
• 100% coverage for eye exams & reimbursement on vision care (glasses, contacts, etc.).
• Hopper offers life, short term and long term disability coverage through Sun Life Financial.
• HSA through Sun Life Financial that covers eligible medical and dental expenses.
• All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
• All employees have access to an RRSP plan through Sun Life Financial with automatic pre-tax withdrawals per pay.
• Please ask us about our very generous parental leave, much above industry standards!
• Unlimited PTO.
• Carrot Cash travel stipend.
• Flexdesk All Access Pass AND Work-from-home stipend.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams massive impact.

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions).

By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world.

Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.

Through HTS , our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals.

Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.

Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.

Our fintech products including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels.

As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders.

Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.

Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month.

Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world.

Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.

Come take off with us!

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