Bilingual Operations Officer

Job Description

Job Description

Title : Bilingual Operations Officer

Pay Rate : $25 / hour

Contract : 09 / 16 / 2024 to 05 / 16 / 2025

Work Location : Markham, ON

SUMMARY OF DAY TO DAY RESPONSIBILITIES :

Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required.

Use software programs and other tools or equipment with ease and efficiency, and provide documents / information that effectively support the needs of the team.

Efficiently manage expectations / concerns through strong communication skills, both verbal and written. Proactive and flexible to work in a changing environment.

Customer Experience

• Build strong working relationships with partners and management by providing appropriate and accurate information
• Contribute positively to LEI by continuously evaluating department speed and accuracy.
• Pro-actively work collaboratively with internal partners to ensure a legendary customer experience in all interactions.
• Share knowledge, expertise and provide training to the department.
• Take ownership of issues, using expertise and problem solving to enhance client satisfaction

Service Excellence

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
• Efficiently manage expectations / concerns through strong communication skills, both verbal and written
• Maintain proficiency with software applications / programs and / or department specific systems as required (ie. MS Office, Word, Claim Centre, Excel, Outlook, etc.)
• Take initiative to identify and recommend improvements in own job function, research and / or investigate issues requiring resolution in order to execute on assigned tasks

Operational Effectiveness

• Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
• Use software programs and other tools or equipment with ease and efficiency, and provide documents / information that effectively support the needs of the team
• Efficiently manage expectations / concerns through strong communication skills, both verbal and written

Teamwork / Support

• Be an effective resource and flexible in adjusting to changing work priorities
• Participate fully as a member of a team supporting our partners and contribute to a positive work environment
• Keep team / management informed and up-to-date about the status / progress of projects, and all relevant or useful information related to day-to-day activities
• Support the management team by continuously developing knowledge in own area

MUST HAVE :

1. Personal laptop / desktop strong Wi-Fi connection (will be sent company equipment but they may need to use their own equipment for the initial training.

2. Bilingual

3. Working knowledge of Microsoft Office (Excel and Word) must be able to navigate a spreadsheet

4. Excellent knowledge and proficiency in MS Outlook

5. Able to work in a fast-paced environment & efficiently manage workflow

6. Proactive and flexible to work in a changing environment

7. Excellent written and verbal communication skills

8. Must be able to attend the office onsite 2-5 days a week.

NICE TO HAVE :

• Minimum of 1 year experience in Administrative role is asset
• Typing skills 40-60 WPM.
• Knowledge of the insurance industry
• Critical thinking skills

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description

At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Company Description

At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.