Senior Director, Audit and Advisory Services

Job Description

This position is responsible for the management and day-to-day execution of audit activities within the overall actuarial risk framework, which includes Corporate Pricing Standards, Corporate Valuation Standards, SOX and AuG-43.

General Accountability :

The Senior Director, Audit and Advisory Services is accountable for the oversight and delivery of high quality, professional, cost-effective, beneficial and risk-based internal audit services for global actuarial audits associated with the company’s actuarial risk framework including corporate pricing standards, corporate valuation standards and insurance product risk.

The role has relationship responsibility with senior executives in actuarial and insurance product management areas globally in all segments.

The Audit and Advisory Services function provides added customer value by working with management at all levels to improve the management of controllable risks.

The function provides a service to senior management and the Board of Directors by providing reports which assist them in discharging their responsibilities for supervising the management of risk in Manulife.

Responsibilities :

• Accountable for the delivery of high quality, professional and cost-effective improved risk-based audit services associated with the company’s actuarial risk framework including corporate pricing standards, corporate valuation standards and insurance product risk.
• Develop and manage a risk based audit plan based on the risk assessment of the actuarial audit universe to ensure adequate audit coverage.
• Provide leadership on ways to further improve the effectiveness, efficiency and consistency of audit services globally.
• Provide senior management including CFOs and business unit executives with objective and reliable assessments of the adequacy of risk management practices within their segments and provide value-added and practical recommendations to improve risk management practices.
• Assist business unit management to discharge their responsibilities by providing risk management consulting support, education and training, and by maintaining a business-partner relationship.

Plan and direct audit projects identified by audit or requested by senior management.

Contribute to the development of Audit Services policies, strategy and direction; continually improve audit and administration processes using technology to the fullest.

Manage Audit Services’ resources efficiently, economically and effectively.

• Assist with preparation and presentation of reports to Audit Committees of Segment subsidiary companies.
• Recruit high-caliber staff and provide appropriate development and training utilizing the Audit Services Core Competencies model.
• Liaise with members of the Actuarial Development Program Committee and support actuarial rotations for the development of Actuaries globally.

Requirements :

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, make value-added and practical recommendations and influence management to take appropriate actions on recommendations.
• Excellent knowledge of audit methodologies, control frameworks and risk management practices, and regulatory requirements.
• Solid understanding of risks managed in the company’s actuarial areas including product development, product pricing, reserve valuation, model risk, reinsurance, capital management and actuarial oversight functions.
• Proven ability to work effectively in diverse environments and cultures, over a number of office locations.
• Ability to effectively communicate ideas and recommendations orally and in writing, at Segment and Group levels, and to listen and consider ideas of others.
• Excellent customer focus and commitment to quality.
• Results oriented; ability to balance multiple priorities and projects.
• Strong relationship skills including a demonstrated ability to deal effectively with CFOs and business unit SVPs, VPs and AVPs.
• Proven leadership and management skills in achieving departmental, project and individual objectives, and in developing staff.
• Actuarial or accounting designation with relevant post qualification experience in actuarial areas.

Problems / Challenges :

• Collaborate with management to obtain a consensus on establishing the problem, risks exposure, and corresponding recommendation to resolve the risk exposure.
• Manage expectations regarding assurance and advisory work deadlines and deliverables.
• Prioritize and time management in a multi-tasking environment; meeting audit plan commitments while maintaining flexibility in audit schedules to meet changing priorities.
• Drive continuous improvement in quality and cost effectiveness of services provided. Exercising and demonstrating sound business judgment.
• Keep current with new audit techniques, company policies and procedures, regulatory requirements, and knowledge of the financial services industry.

Position Dimensions (Organizational Impact) :

• Manage a team of 5 including Co-Ops located in Toronto
• Direct dealings with CFOs and business / functional unit heads
• Direct dealings with regulators and external auditors.
• All types of audits may be performed such as : financial, actuarial and operational audits as well as the assistance with the annual external audit and other projects.
• Special work may be performed such as fraud investigations and other special investigat What can we offer you?
• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you tofollow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.