Job Description :
- Communicates information to Clients and Security Staff using telecommunications systems and equipment, through email and phone calls
- Answers calls received by Hospital Staff, Security Staff and General Public and dispatch Security Staff accordingly
- Interacts with Police, the Fire Department, and EMS if required
- Update and maintains Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise
- Strategically plan schedules to utilize resources effectively and efficiently to avoid unnecessary overtime
- Provide information to staff as requested regarding additional shifts, coverages, and shift availability / locations
- Consistently update management with accurate daily Open Shift Logs
- Create, update, and modify work schedules for Security Guards within Paladin Security for Ottawa and Kingston
Qualifications :
- Working knowledge of the Security industry is an asset
- Proficient in MS Office Suite
- Excellent written and verbal English communication skills
- Superior customer service skills
- Ability to work under pressure
- Comfortable working independently and as part of a team
- Working knowledge of ESA, Human Rights, and Labour Relations
NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Scheduler/Dispatcher - Kingston Branch Office.
Create, update, and modify work schedules for Security Guards within Paladin Security for Ottawa and Kingston. ...
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