Sales Associate / Membership Educator

A Sales Associate at Orangetheory Fitness focuses on growing studio membership and representing the brand with energy and professionalism. You’re often the first face members and prospects see, combining customer service with sales and community engagement.

Common Duties & Responsibilities


1. Greeting & Front-Desk Engagement

• Welcome everyone who enters the studio with enthusiasm, energy, and knowledge about Orangetheory Fitness.
  
  
• Maintain the front desk area, answer phones, and interact with members and guests.
  
  

2. Membership Presentations & Tours

• Present the Orangetheory Fitness concept to interested people; often called intros.
  
  
• Give studio tours and highlight key features of the workout and facilities.
  
  

3. Sales & Follow-Up

• Sell studio memberships and package offers to prospective clients.
  
  
• Follow up with leads from calls, walk-ins, campaigns, events, and digital inquiries.
  
  
• Maintain accurate records in sales systems and track your performance toward sales goals/KPIs.
  
  

4. Collaboration with Coaches

• Work hand-in-hand with trainers to guide prospects through their first class or introductory workout.
  
  

5. Customer Service & Studio Support

• Build strong relationships with current and prospective members through excellent service.
  
  
• Support marketing and outreach events to engage the local community.
  
  
• Help ensure the studio is organized, clean, and presentable.
  
  

Performance & Expectations

• Sales Associates are typically expected to meet or exceed sales goals (individual and studio targets).
  
  
• Some roles may involve tracking and reporting sales metrics as part of studio performance standards.

OTF Canada Inc (“OTFC”) is a distinct and different organization from its franchisees. Each Orangetheory Fitness® franchised location is independently owned and operated by an independent franchisee. OTFC plays no role in any recruitment, employment, or hiring decisions made by a franchisee. Employees at a franchise location are solely and exclusively employed by the Franchisee and are not employees of OTFC. OTFC provides this platform which enables applicants to apply to different franchised locations. This service is provided solely for the convenience of potential applicants and as a service to franchisees. OTFC is not involved in any hiring or employment-related decisions for franchise locations and OTFC is unable confirm the availability or accuracy of posted franchisee job openings. In using this service, you acknowledge that OTFC takes makes no representations as to the accuracy or existence of job postings made by franchisees and acknowledge that all discussions and decisions relating to employment shall be exclusively between you and the franchisee.

OTF Canada Inc (« OTFC ») est une entreprise distincte et différente de ses franchisés. Chaque établissement franchisé Orangetheory FitnessMD est détenu et exploité par un franchisé indépendant. OTFC ne joue aucun rôle dans les décisions en matière de recrutement, d’emploi ou d’embauche prises par un franchisé. Les employés d’un établissement franchisé sont uniquement et exclusivement employés par le franchisé et ne sont pas des employés d’OTFC. OTFC fournit cette plateforme qui permet aux candidats de poser leur candidature pour différents établissements franchisés. Ce service est uniquement offert pour faciliter les démarches des candidats potentiels et en tant que service aux franchisés. OTFC ne participe pas aux décisions relatives à l’embauche ni à l’emploi dans les établissements franchisés et ne peut confirmer la disponibilité ni l’exactitude des offres d’emploi affichées par les franchisés. En utilisant ce service, vous reconnaissez qu’OTFC ne fait aucune déclaration quant à l’exactitude ou à l’existence des offres d’emploi faites par les franchisés et vous reconnaissez que toutes les discussions et décisions relatives à l’emploi seront exclusivement entre vous et le franchisé.