Communications Operator

Union : CUPE TRI

Number of vacancies : 2

New or Replacement Position : New

Site : Toronto Rehab - University Centre

Department : Security Fire & Communication

Reports to :   Manager

Hours : 16 hours per week

Wage Range : $23.14 - $34.70 per hour

Shifts : Various as required

Status : Casual

Closing Date : January 15 2026

Position Summary

UHN Connect plays a critical role in the fast-paced communication flow at UHN. The Operator is a vital point of contact for all emergency events. They must accurately interpret and disseminate information to all the necessary key responders in an efficient and timely manner. This requires the Operator be able to handle multiple tasks and make quick accurate and critical decisions under high pressure and stressful conditions. The Operator plays an essential role in UHNs patient centered care mandate. The day to day location of key staff members means that the Operator must retain knowledge of the service specialties and the physicians for all the patient care areas. Answering and processing all calls directed to the main listed numbers for each site requires the Operator to maintain excellent communication skills exemplary customer service and a thorough knowledge of UHN. The Operators work with limited supervision and therefore it is essential the Operators be self-directed and conscientious. The Operators must maintain a professional demeanour in all aspects of their role at all times.

Duties

• Responds to all emergency codes and alarms per UHN and Departmental policies and procedures; activates the applicable key responders for all emergency codes and hospital emergency events
• Performs 911 calls to activate outside Emergency Services as needed to support UHN teams during a Code following established policies
• Monitors the Security radio channel and responds to requests from key responders
• Documents and records all Codes and Code testing in the appropriate format.
• Provides Locating Services on a UHN-wide basis
• Responds to page requests in an efficient and accurate manner
• Uses computerized paging application to activate long range pagers and other mobile devices
• Accurately locates senior administrators on call personnel physicians and other medical personnel as required in a timely manner
• Problem solves and trouble shoots any reported pager issue with device owner and escalates unresolved paging issues as needed using established procedures
• Offers and provides a spare pager to on call UHN staff
• Records and documents any pager issues in the appropriate format
• Executes excellent call management and provides exemplary customer service
• Operates current technologies and equipment required to answer screen and connect internal and external telephone calls to patients and departments on a Hospital-wide basis
• Serves callers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database
• Answers inquiries by clarifying desired information; researching; locating and providing desired information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems
• Maintains and improves quality results by adhering to standards and guidelines; recommending improvements to established procedures
• Maintains application databases by entering verifying and updating information
• Maintains client confidence and protects operations by keeping information confidential
• Exemplifies customer service and supports the Organizations mission in the execution of the role of Switchboard Operator
• Maintains understands and executes all internal communications and engages in professional development
• Keeps up to date with all department policies and procedures
• Manages their individual corporate email account to ensure all communications are read understood and implemented; dependent on site / shift maintain the assigned Department email inboxes
• Works in compliance of the  Occupational Health & Safety Act  and its regulations reporting hazards deficiencies and contraventions of the Act in a timely manner.
• Performs cross-functional and / or other duties consistent with the job classification as assigned or requested.

Qualifications :

Additional Information :

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work : No

Employment Type : Part-time

Key Skills

Internal Control,Accounting And Auditing,Accounts Handling,General Services,Elevator,Brand

Experience : years

Vacancy : 1