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Indus Travels Inc.
Tour ConsultantIndus Travels Inc. • Richmond, Canada
Tour Consultant

Tour Consultant

Indus Travels Inc. • Richmond, Canada
30+ days ago
Job type
  • Full-time
Job description

Duties and Responsibilities

Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following:

  • Help clients select the right tour based on their needs and specific requirements;
  • Answer clients' questions about prices, availability, and tours;
  • Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;
  • Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on;
  • Review all open leads on a weekly basis and diligently perform follow ups;
  • Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;
  • Contribute to the Sales team targets accomplishing organizational goals;
  • Create FIT quotes for clients, working with suppliers to put together a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
  • Create Group quotes for clients, working with local operators to create a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
  • Maintain awareness of new products and promotions;
  • Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;
  • Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;
  • Ensure that files are profitable and when not, discuss with the Inside Sales Manager to determine what can be done to improve the profit margin;
  • Make sure that a FIT or Group quote is competitive and do what is needed to convert the booking;
  • Review all client feedback and act on it, involving the Inside Sales Manager where necessary;
  • Support and mentor your Sales support person to ensure clients are getting all information required to travel; and
  • Co-ordinate with operations and flights department for both Group & FIT bookings.
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Tour Consultant • Richmond, Canada

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