Tour Consultant

Duties and Responsibilities

Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following :

• Help clients select the right tour based on their needs and specific requirements;
• Answer clients' questions about prices, availability, and tours;
• Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;
• Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on;
• Review all open leads on a weekly basis and diligently perform follow ups;
• Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;
• Contribute to the Sales team targets accomplishing organizational goals;
• Create FIT quotes for clients, working with suppliers to put together a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
• Create Group quotes for clients, working with local operators to create a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
• Maintain awareness of new products and promotions;
• Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;
• Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;
• Ensure that files are profitable and when not, discuss with the Inside Sales Manager to determine what can be done to improve the profit margin;
• Make sure that a FIT or Group quote is competitive and do what is needed to convert the booking;
• Review all client feedback and act on it, involving the Inside Sales Manager where necessary;
• Support and mentor your Sales support person to ensure clients are getting all information required to travel; and
• Co-ordinate with operations and flights department for both Group & FIT bookings.