Duties and Responsibilities
Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following :
- Help clients select the right tour based on their needs and specific requirements;
- Answer clients' questions about prices, availability, and tours;
- Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis;
- Respond to all phone and email leads on a daily basis whether with a quote or an email advising that it is being worked on;
- Review all open leads on a weekly basis and diligently perform follow ups;
- Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs;
- Contribute to the Sales team targets accomplishing organizational goals;
- Create FIT quotes for clients, working with suppliers to put together a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
- Create Group quotes for clients, working with local operators to create a detailed itinerary, negotiating the price with the supplier and pricing the tour accordingly;
- Maintain awareness of new products and promotions;
- Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff at Indus Travels;
- Ensure all data is entered as per standards in CRM and all leads are followed up in a timely manner;
- Ensure that files are profitable and when not, discuss with the Inside Sales Manager to determine what can be done to improve the profit margin;
- Make sure that a FIT or Group quote is competitive and do what is needed to convert the booking;
- Review all client feedback and act on it, involving the Inside Sales Manager where necessary;
- Support and mentor your Sales support person to ensure clients are getting all information required to travel; and
- Co-ordinate with operations and flights department for both Group & FIT bookings.
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Tour Consultant - Travel Sales. As an Educational Tour Consultant, you’llget right in on the action as a member of our sales team. Support your customers every step of the way—from inspiring them to lead a tour, to helping them recruit student travelers, preparing them for departure, ensuring they e...
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Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Tour Consultant include, but are not limited to, the following:. Help clients select the right tour based on their needs and specific requirements;. Answer clients' questions about prices, availability, and tou...
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Under the supervision of the Manager, the duties and responsibilities of the Group Tours Consultant include, but are not limited to, the following:. Preparing quotes for group tours. Answer clients' questions about prices, availability, and tours;. Create a detailed itinerary, negotiate the price wi...
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