Field Service Technician / Senior Field Representative, Technology Service

Service Technician / Senior Field Representative, Technology Services – Kitchener-Waterloo-London Territory

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities

• Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices;
• Manages territory, inventory and customer relationships;
• Achieves expected productivity levels associated with assigned workload and level of experience;
• Completes technical training on new equipment as assigned;
• Other duties as assigned by manager;
• Maintains and manages own parts inventory with a high degree of accuracy;
• Adheres to territory back-up plans;
• Completes all required administrative tasks in an accurate and timely manner;
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed;
• Maintains productive, professional relationship with all customer and company personnel;
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices;
• Completes technical training on new equipment as assigned.

Qualifications

Knowledge, Skills and Abilities

Other Requirements

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