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Manager, Process Improvement – Third Party Risk Management
Manager, Process Improvement – Third Party Risk ManagementRecrute Action • Toronto, ON, ca
Manager, Process Improvement – Third Party Risk Management

Manager, Process Improvement – Third Party Risk Management

Recrute Action • Toronto, ON, ca
8 days ago
Job type
  • Full-time
  • Temporary
Job description

Manager, Process Improvement – Third Party Risk Management

Drive strategic impact in the insurance industry through end-to-end process transformation in Third Party Risk Management (TPRM). This hybrid Toronto-based role blends operational excellence, regulatory compliance, and workflow automation. Ideal for a certified leader in Lean Six Sigma and vendor risk.

What is in it for you :

  • Salaried : $80-85 per hour.
  • Incorporated Business Rate : $95-100 per hour.
  • 6-month contract.
  • Full-time position : 37.50 hours per week.
  • Weekday schedule from 9 am to 5 pm.
  • In-office presence required from Tuesday to Thursday.
  • Remote work available on Mondays and Fridays.

Responsibilities :

  • Lead end-to-end process design, mapping, and optimization across the TPRM lifecycle.
  • Identify and address bottlenecks, inefficiencies, and control gaps using Lean Six Sigma and root cause analysis.
  • Establish scalable, standardized processes that align with regulatory requirements and business growth.
  • Maintain comprehensive process documentation, including workflows, RACI charts, and process maps.
  • Enhance the TPRM operating model with clear intake channels, service tiers, SLAs, and cross-functional handoffs.
  • Collaborate with SMEs to align processes with regulatory expectations (OCC, OSFI, FFIEC, EBA, ISO, SOC).
  • Define and prioritize system enhancements to support automation and reduce manual effort.
  • Design and manage KPIs, dashboards, and performance scorecards to monitor lifecycle metrics.
  • Conduct data-driven analysis to identify improvement opportunities and ensure process health.
  • Ensure all processes embed appropriate risk controls in line with regulatory guidance.
  • Perform control reviews and thematic analysis to reduce recurring issues.
  • Lead stakeholder engagement efforts and change management for TPRM process enhancements.
  • Develop and deliver training, communication, and enablement materials.
  • Drive continuous improvement initiatives and strategic projects to advance TPRM program maturity.
  • Benchmark internal processes against industry best practices and regulatory standards.

    • What you will need to succeed :

  • Postsecondary degree in business, finance, risk management, engineering, or a related field.
  • Professional certifications preferred : Lean Six Sigma (Green or Black Belt), Certified Third Party Risk Professional (CTPRP), Certified in Risk and Information Systems Control (CRISC).
  • 5–10+ years of experience in Third Party Risk Management or Vendor Risk.
  • 5+ years in process improvement and operational excellence.
  • 5+ years leading process transformation and workflow optimization initiatives.
  • 3–5+ years in risk management and regulatory compliance within financial services.
  • Strong understanding of TPRM frameworks and regulatory standards (e.g., OSFI Guideline B-10).
  • Proven ability to lead cross-functional process transformations in complex environments.
  • Experience with TPRM platforms such as ProcessUnity, Archer, or Ivalua.
  • Strong analytical and data interpretation skills, including dashboard usage.
  • Exceptional communication, stakeholder management, and change leadership skills.

    • Why Recruit Action?

    Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

    # MFCJP00016250

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    Manager Process Improvement Third Party Risk Management • Toronto, ON, ca

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