Business Application Analyst II

Description

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Department Overview

TD AI Platform supports the rollout and sustainment of enterprise AI capabilities by providing standardized, well-governed, and scalable operational support across infrastructure, applications, and services.

Role Summary

As a Level 7 Business Application Analyst, you will be responsible for executing day-to-day business application management and operational support activities for the TD AI Platform. The role is primarily execution-focused, supporting multiple applications and services while ensuring operational stability, documentation quality, and effective coordination with business and technology partners.

Key Accountabilities

Customer

• Execute day-to-day operational and administrative support for multiple applications owned and managed by the team, including access management.
• Provide ongoing application support to business partners and users, ensuring issues and requests are addressed in a timely manner.
• Document and maintain all business-owned artifacts required for projects and major initiatives in accordance with enterprise project delivery and application lifecycle practices.
• Support and contribute input to scorecards, dashboards, and operational monitoring metrics for applications.
• Manage and maintain Business Operations documentation required to support BAU activities.
• Continuously identify opportunities to enhance productivity, effectiveness, and operational efficiency.
• Implement enhancements to existing workflows to improve automation, standardization, and overall efficiency.
• Support change management activities to ensure project and release changes are transitioned effectively into BAU operations.
• Assist with Business Acceptance Testing (BAT) for projects and release maintenance activities.

Shareholder

• Adhere to the EPMO project management methodology and established delivery practices.
• Ensure compliance with the Data Governance Framework and related enterprise standards.
• Build and maintain effective working relationships with team members and key stakeholders.
• Continuously enhance knowledge of supported technologies, business domains, and products/services.
• Support the development of business cases, including benefits identification, where required.

Employee / Team

• Participate fully as a member of the team, contributing to a positive, collaborative, and inclusive work environment.
• Support knowledge transfer by continuously enhancing expertise and sharing knowledge within the team and business unit.
• Remain current on emerging trends, tools, and techniques relevant to business application management.
• Participate in performance management and development activities, including cross-training.
• Keep stakeholders informed of the status and progress of assigned work and activities.
• Contribute to team success by assisting others and providing guidance or training as appropriate.
• Act as a brand ambassador for the business area and TD, both internally and externally.
• Participate in cross-functional groups or committees to support broader knowledge sharing.

Breadth & Depth

• Professional role focused on providing functional and specialized business application management support within defined parameters.
• Requires sound knowledge of supported applications, including system components, interfaces, data flows, and business rules.
• Solid conceptual knowledge of practices and procedures within the area of specialty.
• Solid analytical and problem-solving skills to investigate issues and recommend solutions.
• May lead small initiatives or support workstreams within larger projects.
• Executes work of moderate complexity with a short- to medium-term focus.
• Work is generally reviewed by a more senior Business Analyst or Manager.

Experience & Education

• Undergraduate degree or equivalent practical experience.
• Typically 4–7 years of relevant experience in business application support or operations.
• Required: JIRA, Confluence.
• Nice to have: exposure to cloud platforms, AI initiatives, or data-driven environments.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet