- Education : Bachelor's degree
- Experience : 3 years to less than 5 years
- or equivalent experience
Work setting
Office building
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Computer and technology knowledge
- Internet
- Desktop applications
- Software development
Transportation / travel information
Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Sitting
Personal suitability
- Excellent oral communication
- Organized
- Ability to multitask
- Time management
Screening questions
Are you currently legally able to work in Canada?
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Bonus
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
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