Job DescriptionKey Responsibilities
Assess and analyze business strategy, requirements, current state environment, and technology choices to evaluate solution alternatives that meet business sponsor needs in the simplest possible way, leveraging CRM product features and factoring impact across LoBs using CRM and FSC org structure.
Build a strong understanding of business domain functionality and technology options to identify requirements “trade-offs” to meet business objectives and technology evolution.
Act as a Salesforce SME to other teams to ensure knowledge is propagated across the organization (upskill staff, training, etc.).
Ensure both functional and non-functional considerations (resiliency, scalability, security, etc.) are factored in, supporting pragmatic solutions and long-term strategy realization.
Provide expert counseling and support to the engineering team on construction and maintenance of robust, secure, and efficient applications supporting the business.
Contribute to the design and development on the Salesforce Financial Service Cloud to drive business value.
Provide thought leadership and direction for CRM transformation onto the Salesforce platform.
Assist scrum teams in gathering requirements/user stories to develop/enhance functionality on the Salesforce platform, including technical analysis and estimates.
Actively contribute in team discussions by sharing experiences or providing technical know-how to leverage out-of-the-box capabilities.
Support DevOps development and process efficiencies.
Stay current on Salesforce’s development platform and implement Salesforce development best practices, following internal standards and guidelines.
Required Qualifications
5+ years of IT experience in a senior development role on engineering teams with at least 5 years of Salesforce Platform experience delivering large projects/programs: Salesforce configuration, customization, and development using Salesforce.com.
3+ years proven experience operating in an Agile framework on large/enterprise programs from initiation to implementation.
Bachelor’s degree in a technical area of study (e.g., computer science, mathematics, or engineering) or other BSc/BA degree with a concentration in computer science or information systems, or equivalent.
Hands-on experience with the Lightning platform, including APEX coding, Lightning Web Components, APIs, and Salesforce Data Model.
Deep understanding of the Salesforce platform, its architecture, and product suite including Sales & Service Cloud and/or Financial Services Cloud.
Strong technical background with web development technologies such as Java, C#, HTML, XML, JSP, and JavaScript.
Experience integrating Salesforce applications with third-party systems using Mulesoft, REST API, and event-based integration patterns.
Salesforce Certifications: Salesforce Administrator, Salesforce Platform Developer I (PDI).
Preferred Qualifications
Expertise in Cloud Computing, virtualization, and SaaS platforms (beyond CRM).
Expertise in data migration initiatives.
Experience implementing CRM solutions in the financial services sector.
Experience with Salesforce DevOps best practices and tools including Flosum, Jenkins, AutoRABIT, and COPADO.
Wealth Management industry experience related to business processes and workflows.
Experience with DevOps pipeline, building Destructive.xml, and managing rollback strategy in Salesforce.
Experience with Einstein and leveraging for Predictive Analytics, Next Best Action, etc.
Experience working with KAFKA.
A keen eye for improving processes within the Software Development Lifecycle – advocating for and driving change.