Loyalty Program Management Analyst (Contract)

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important?

At Loblaw, we know that our customers expect the best from us. Whether that means building the most innovative shopping experiences or designing loyalty programs that impact the lives of people across the country, we’re up for the challenge.

As the Analyst/Coordinator, Loyalty Portfolio Management, you will play a key role in supporting the enterprise loyalty portfolio across multiple priorities, including Targeted Receipt Messaging, initiative planning, large-scale enterprise loyalty campaigns, and ongoing loyalty program operations. This role helps drive the PC Optimum experience by supporting cross-functional campaigns, coordinating enterprise initiatives, and enabling consistent execution across teams.

The Loyalty Portfolio Management team works at the core of the enterprise loyalty ecosystem, partnering with a wide range of stakeholders including grocery divisions, digital, marketing, legal, customer contact centres, fraud prevention, finance, and technology teams. This role is critical in helping connect strategy to execution, ensuring loyalty initiatives are delivered effectively, measured rigorously, and continuously improved.

What you’ll do

• Day-to-Day support for multiple loyalty initiatives and campaigns, including trafficking, testing, stakeholder coordination, offer setup, and collaboration with technology teams and vendors to identify, triage, and maximize performance.
• Partner with analytics and business teams to support campaign & targeted messaging measurement and performance reporting, helping to identify key insights, learnings, and opportunities for optimization.
• Contribute to the evolution and improvement of the program experience by supporting initiatives and developing a roadmap that enhances personalization, messaging, and customer engagement.
• Use data to support decision-making by pulling, validating, and interpreting results related to campaigns, targeted messaging, and loyalty initiatives.
• Translate broader loyalty objectives and priorities into clear plans, activities, and deliverables, working with cross-functional partners to bring initiatives from concept through execution through various special projects.
• Support ongoing loyalty program operations, acting as a point of coordination across stakeholders to ensure operational issues, risks, and dependencies are identified and addressed.
• Prepare clear, compelling presentations and updates for senior stakeholders to communicate progress, insights, risks, and recommendations.

Does this sound like you?

• University degree in business, marketing, analytics, or a related field.
• 3–5 years of experience in strategy, marketing, product management, program management, or operations within loyalty, retail, CPG, or a related industry.
• Strong ability to collaborate with and influence cross-functional stakeholders across a complex, matrixed organization.
• Strategic mindset paired with strong organizational and execution skills, with the ability to manage day-to-day operational work alongside longer-term initiatives.
• Ideally have a basic working knowledge of SQL and/or strong data literacy, with the ability to interpret, validate, and draw insights from data to support decision-making and optimize loyalty initiatives.
• Comfortable working with data and analytics to support measurement, reporting, and continuous improvement.
• Exceptional organization & communication skills, including proven multi-tasking and presentation capabilities.
• Self-starter with the ability to manage multiple priorities and work both independently and collaboratively in a fast-paced environment.

How you’ll succeed

At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make meaningful connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of loyalty.

In this role, you’ll work with some of the best strategic and operational minds across the organization and have the support of world-class retail and digital teams to help craft loyalty experiences our customers will love.

Loblaw Digital recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct — it reinforces what our customers and stakeholders expect of us.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche : $60,000.00 - $82,500.00 / 60,000.00$ - 82,500.00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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