Talent.com
Case Manager
Case ManagerBC Family Maintenance Agency (BCFMA) • Kamloops, Thompson-Nicola Regional District, CA
Case Manager

Case Manager

BC Family Maintenance Agency (BCFMA) • Kamloops, Thompson-Nicola Regional District, CA
7 days ago
Job type
  • Permanent
Job description

BCFMA Overview

Do you take pride in helping others and providing excellent client service? Do you enjoy problem solving and putting your excellent communication skills to the test? Keep reading to find out how this role may be a great fit for you!

BCFMA supports families by administering child and spousal maintenance services. It promotes equity, anti‑racism, and multi‑culturalism, addresses mental health and poverty, and builds safer communities. BCFMA is committed to reconciliation with Indigenous Peoples, honouring UNDRIP, the Declaration on the Rights of Indigenous Peoples Act, and the Truth and Reconciliation Commission’s Calls to Action.

Case Manager – Kamloops (Full‑time)

BCFMA is recruiting a Case Manager for our Kamloops office. The successful candidate will work with a diverse, client‑focused team that manages large caseloads. You will anticipate client needs, adapt to shifting priorities, and deliver exceptional service.

Accountabilities

Conduct client case management reviews to determine the appropriate action for well‑informed decisions.

  • Assess various client circumstances by analyzing multiple factors to resolve appropriate client case management decisions.
  • Proactively monitor cases to ensure service standards are maintained and take appropriate action to mitigate problems throughout the life cycle of the file.
  • Demonstrate a high level of professionalism, exercise discretion, and negotiate with clients.
  • Communicate effectively and consistently verbally and in writing, with tact, diplomacy, and confidentiality to keep clients informed about their file.
  • Advocate and apply the Agency’s client‑centric approach toward service excellence.
  • Communicate effectively with internal and external parties in the management of cases.
  • Manage payments efficiently and within the timeframes of the BCFMA policy.
  • Document and maintain accurate information in the BCFMA database.
  • Ensure compliance with all privacy and security policies.
  • Participate and contribute to team meetings, committees, or project teams in support of the Agency’s mandate and service plan.
  • Provide operational insights to colleagues by answering questions, resolving problems, and creating positive, respectful working relationships.
  • Other duties as assigned.

Requirements

Education

  • Two‑year college diploma or equivalent post‑secondary education credits. An equivalent combination of education and experience, in lieu of formal credentials, will be considered.

    • Experience

  • Minimum three years of experience delivering a high standard of client service in a high volume, fast‑paced, rapidly changing environment.
  • Three years or more of experience working with various computer applications, including MS Word, Excel and Outlook.
  • Preferred social services and / or justice sector experience.

    • Knowledge, Skills and Abilities

  • Ability to provide services to clients from diverse backgrounds, including mental health, disability, substance use, and crisis situations.
  • Ability to identify and assess changes or events in client life circumstances, and to reference, interpret and apply policies, regulations, guidelines and community resources.
  • Willingness and ability to display resilience, demonstrate empathy and use de‑escalation techniques.
  • Ability to promote a positive culture and build strong relationships.
  • Communicates respectfully with compassion, tact and diplomacy.
  • Research and enquiry skills, including the ability to analyze ramifications of options and responses.
  • Outstanding customer service and telephone skills; uses appropriate etiquette over the phone and manages contentious situations calmly.
  • High customer service acumen.
  • Intermediate / Moderate level of computer skills : keyboarding, database access, internet research and use of MS Office (Outlook, Word, Excel, Teams).

    • Additional Information

  • A Criminal Record Check is required.

    • Why work at BCFMA

  • An inclusive and diverse culture where you can make a difference and be appreciated.
  • Work‑life balance with a Monday to Friday work week.
  • Participation in a Defined Benefit Public Service Pension Plan.
  • Competitive benefits package including extended health, dental, above‑standard vacation entitlement, company paid sick time and flex days.
  • On‑the‑job training with opportunities for ongoing learning and development.

    • Salary and Union

    The starting salary for this position is $58,337 per year. This is a unionized position covered by the BCGEU / BCFMA collective agreement. Candidates must be a Canadian citizen or a Permanent Resident to apply for this full‑time opportunity.

    Apply

    You say you want a career where you can make a difference – don’t delay and apply today!

    We would like to thank all candidates for their interest. Only those being considered for this role will be contacted.

    #J-18808-Ljbffr

    Create a job alert for this search

    Case Manager • Kamloops, Thompson-Nicola Regional District, CA