Case Manager

BCFMA Overview

Do you take pride in helping others and providing excellent client service? Do you enjoy problem solving and putting your excellent communication skills to the test? Keep reading to find out how this role may be a great fit for you!

BCFMA supports families by administering child and spousal maintenance services. It promotes equity, anti‑racism, and multi‑culturalism, addresses mental health and poverty, and builds safer communities. BCFMA is committed to reconciliation with Indigenous Peoples, honouring UNDRIP, the Declaration on the Rights of Indigenous Peoples Act, and the Truth and Reconciliation Commission’s Calls to Action.

Case Manager – Kamloops (Full‑time)

BCFMA is recruiting a Case Manager for our Kamloops office. The successful candidate will work with a diverse, client‑focused team that manages large caseloads. You will anticipate client needs, adapt to shifting priorities, and deliver exceptional service.

Accountabilities

Conduct client case management reviews to determine the appropriate action for well‑informed decisions.

• Assess various client circumstances by analyzing multiple factors to resolve appropriate client case management decisions.
• Proactively monitor cases to ensure service standards are maintained and take appropriate action to mitigate problems throughout the life cycle of the file.
• Demonstrate a high level of professionalism, exercise discretion, and negotiate with clients.
• Communicate effectively and consistently verbally and in writing, with tact, diplomacy, and confidentiality to keep clients informed about their file.
• Advocate and apply the Agency’s client‑centric approach toward service excellence.
• Communicate effectively with internal and external parties in the management of cases.
• Manage payments efficiently and within the timeframes of the BCFMA policy.
• Document and maintain accurate information in the BCFMA database.
• Ensure compliance with all privacy and security policies.
• Participate and contribute to team meetings, committees, or project teams in support of the Agency’s mandate and service plan.
• Provide operational insights to colleagues by answering questions, resolving problems, and creating positive, respectful working relationships.
• Other duties as assigned.

Requirements

Education

Experience

Knowledge, Skills and Abilities

Additional Information

Why work at BCFMA

Salary and Union

The starting salary for this position is $58,337 per year. This is a unionized position covered by the BCGEU / BCFMA collective agreement. Candidates must be a Canadian citizen or a Permanent Resident to apply for this full‑time opportunity.

Apply

You say you want a career where you can make a difference – don’t delay and apply today!

We would like to thank all candidates for their interest. Only those being considered for this role will be contacted.

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