Senior .Net Developer

Senior .Net Developer - CREQ195107 Description Key Responsibilities

• Provide second-level technical support for applications built on OpenText and Adobe platforms.
• Monitor application performance and troubleshoot issues related to functionality, performance, and integration.
• Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.
• Perform root cause analysis for recurring problems and implement preventive measures.
• Maintain and update application configurations, workflows, and integrations as needed.
• Develop and execute test plans to validate application functionality and performance.
• Document incident reports, troubleshooting steps, and solutions for future reference.
• Provide technical guidance and support to junior support team members.
• Ensure compliance with company policies and procedures, including change management and incident management processes.
• Participate in on-call rotation to provide 24-7 support for critical systems.
• Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP).
• Experience with OpenText products such as Content Server, Documentum, and Media Management.
• Familiarity with Adobe Experience Manager (AEM) and related Adobe products. Preferred Skills :
• Experience with other enterprise software platforms and tools.
• Knowledge of ITIL framework and incident management processes.
• Familiarity with web technologies such as HTML, CSS, JavaScript, and XML.
• Previous experience in a regulated industry such as healthcare, finance, or government. Primary Location Toronto, Ontario, Canada Job Type Experienced Primary Skills OpenText Exstream, OpenText Workflows, OpenText Documentum, ITIL Years of Experience 8 Qualification

Provide second-level technical support for applications built on OpenText and Adobe platforms.

• Monitor application performance and troubleshoot issues related to functionality, performance, and integration.
• Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.
• Perform root cause analysis for recurring problems and implement preventive measures.
• Maintain and update application configurations, workflows, and integrations as needed.
• Develop and execute test plans to validate application functionality and performance.
• Document incident reports, troubleshooting steps, and solutions for future reference.
• Provide technical guidance and support to junior support team members.
• Ensure compliance with company policies and procedures, including change management and incident management processes.
• Participate in on-call rotation to provide 24-7 support for critical systems.
• Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP).
• Experience with OpenText products such as Content Server, Documentum, and Media Management.
• Familiarity with Adobe Experience Manager (AEM) and related Adobe products. Preferred Skills :
• Experience with other enterprise software platforms and tools.
• Knowledge of ITIL framework and incident management processes.
• Familiarity with web technologies such as HTML, CSS, JavaScript, and XML.
• Previous experience in a regulated industry such as healthcare, finance, or government.

Travel No