Senior .Net Developer - CREQ195107 Description Key Responsibilities
- Provide second-level technical support for applications built on OpenText and Adobe platforms.
- Monitor application performance and troubleshoot issues related to functionality, performance, and integration.
- Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.
- Perform root cause analysis for recurring problems and implement preventive measures.
- Maintain and update application configurations, workflows, and integrations as needed.
- Develop and execute test plans to validate application functionality and performance.
- Document incident reports, troubleshooting steps, and solutions for future reference.
- Provide technical guidance and support to junior support team members.
- Ensure compliance with company policies and procedures, including change management and incident management processes.
- Participate in on-call rotation to provide 24-7 support for critical systems.
- Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP).
- Experience with OpenText products such as Content Server, Documentum, and Media Management.
- Familiarity with Adobe Experience Manager (AEM) and related Adobe products. Preferred Skills :
- Experience with other enterprise software platforms and tools.
- Knowledge of ITIL framework and incident management processes.
- Familiarity with web technologies such as HTML, CSS, JavaScript, and XML.
- Previous experience in a regulated industry such as healthcare, finance, or government. Primary Location Toronto, Ontario, Canada Job Type Experienced Primary Skills OpenText Exstream, OpenText Workflows, OpenText Documentum, ITIL Years of Experience 8 Qualification
Provide second-level technical support for applications built on OpenText and Adobe platforms.
- Monitor application performance and troubleshoot issues related to functionality, performance, and integration.
- Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.
- Perform root cause analysis for recurring problems and implement preventive measures.
- Maintain and update application configurations, workflows, and integrations as needed.
- Develop and execute test plans to validate application functionality and performance.
- Document incident reports, troubleshooting steps, and solutions for future reference.
- Provide technical guidance and support to junior support team members.
- Ensure compliance with company policies and procedures, including change management and incident management processes.
- Participate in on-call rotation to provide 24-7 support for critical systems.
- Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP).
- Experience with OpenText products such as Content Server, Documentum, and Media Management.
- Familiarity with Adobe Experience Manager (AEM) and related Adobe products. Preferred Skills :
- Experience with other enterprise software platforms and tools.
- Knowledge of ITIL framework and incident management processes.
- Familiarity with web technologies such as HTML, CSS, JavaScript, and XML.
- Previous experience in a regulated industry such as healthcare, finance, or government.
Travel No
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