Mental Health Case Management Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

As a Mental Health Case Management Consultant at Sun Life, you'll play a crucial role in optimizing our approach to mental health disability claims. Your expertise in mental health and case management will be instrumental in guiding our Disability Case Managers (DCMs), Rehabilitation Consultants (RC) and Case Management Consultants (CMC) to implement best practices and evidence-based case management strategies. Your primary responsibility will be to provide expert consultation and support, with a keen focus on enhancing case management competencies, leading to improved claim outcomes and shortened durations.

Key Accountabilities

• Provide case management consultation and coaching directly to DCMs an RCs on complex and / or mental health claims.
• Based on critical analysis of claim data, conduct thorough file reviews to identify individual, office and / or regional trends pertaining to mental health claims.
• Collaborate with the national Mental Health Team to identify national trends, develop interactive educational / training programs, and create resources and job aids that support group disability operations.
• Facilitate and participate in multidisciplinary case conferences and complex claim rounds to promote enhanced learning and optimize case management behaviours.
• Build strong relationships with your regional CMC peers and partner with them for skills upgrading and knowledge transfer opportunities.
• Support the development, education and upskilling of mental health competencies unique to the needs of the COE.
• Systematically track, collect, and analyze data from claim consultations / reviews, with a strong emphasis on measuring key performance metrics and evaluating success indicators to drive continuous improvement in the claims process.

What you Bring to the Table

Competencies & Assets

What’s in it for you?

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range : 60,000 / 60 000 - 97,000 / 97 000

Job Category : Claims - Life & Disability

Posting End Date : 15 / 02 / 2026

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