Bilingual Customer Service Agent(s) - English / French

Non-Permanent

Timmins, Ontario

Canada

Bilingual Customer Service Agents

• We offer a fully remote work environment for those living in Northern Ontario outside of the Greater Toronto Area
• We offer a hybrid working environment for employees from the Greater Toronto Area

Who we are

With its global headquarters in Toronto, Canada, InternationalFinancial Data Services (IFDS) is a world-leading provider of outsourcing andtechnology solutions to the financial services industry. IFDS services over 240financial organizations around the world, providing solutions to a wide rangeof global asset managers, wealth managers, banks, and insurance companies. Withemployees and partners located throughout Canada, Europe, and Asia-Pacific, theIFDS enterprise supports more than 17 million accounts with AUA ofapproximately CAD $4 trillion. IFDSCanada, Ireland, and Luxembourg are 50 / 50 joint ventures between Boston-basedState Street Corporation, one of the world’s leading providers of financialservices to institutional investors, and Connecticut-based SS&CTechnologies, a global provider of investment and financial software-enabledservices and software for the global financial services and healthcare industries.

Imagine yourselfat IFDS

Come experience a community like no other at InternationalFinancial Data Services (IFDS). We offer work opportunities driven by a passionfor creating market leading financial solutions, and a culture that nurturescollaboration, accountability, diversity & inclusion, and continuouslearning. We’ll provide you with opportunities to develop your career. Fromongoing training and development programs to experiences working with ourglobal financial services partners, you’ll be able to realize your full potential.

Role Overview

Theincumbent’s primary focus is to strive towards effective delivery commitmentsto our clients. The main objectives of this role will be to develop a positiveclient experience by understanding and responding to our clients’ enquiriesprofessionally and accurately. As the primary point of contact for our clients,the Bilingual Customer Service Agent must provide exemplary customer service aswell and recognize opportunities too proactively position IFDS’ services tomeet and exceed our clients’ needs. If you want to be part of a culture thatvalues and fosters team unity, build rapport with our clients and work closelywith our fellow business partners then consider working at IFDS.

Role Responsibilities

Actively and effectively manages theday-to-day customer service delivery model for clients by :

Minimum Qualifications

Working Conditions

Employee working hours consist of various shifts. Hours of operation are from 8 : 00 am-8 : 30 pm Mon-Fri. Overtime may be required based on business needs.