Trust Accountant

Fund Administration Specialist

Employment Type : Non-Permanent

Address :

30 Adelaide Str, East

Toronto, Ontario, M5C 3G9

Canada

Who we are

With itsglobal headquarters in Toronto, Canada, International Financial Data Services

(IFDS) is a world-leading provider of outsourcing and technology solutions to

the financial services industry. IFDS services over 240 financial organizations

around the world, providing solutions to a wide range of global asset managers,

wealth managers, banks, and insurance companies. With employees and partners

located throughout Canada, Europe, and Asia-Pacific, the IFDS enterprise

supports more than 17 million accounts with AUA of approximately CAD $4

trillion. IFDS Canada, Ireland, and Luxembourg are 50 / 50 joint ventures

between Boston-based State Street Corporation, one of the world’s leading

providers of financial services to institutional investors, and Connecticut-based

SS&C Technologies, a global provider of investment and financial

software-enabled services and software for the global financial services and

healthcare industries.

Imagine yourself at IFDS

Come experience a community like no other at International Financial Data

Services (IFDS). We offer work opportunities driven by a passion for creating

market leading financial solutions, and a culture that nurtures collaboration,

accountability, diversity & inclusion, and continuous learning. We’ll

provide you with opportunities to develop your career. From ongoing training

and development programs to experiences working with our global financial

services partners, you’ll be able to realize your full potential.

Role Overview

The incumbent’s primary focus is

to strive towards effective delivery commitments to our clients. The main

objectives of this role will be to develop positive client experience by

understanding and responding to our clients’ enquiries professionally and

accurately. As the primary point of contact with our clients, the Fund

Administration Specialist must provide exemplary customer service as well and

recognize opportunities to proactively position IFDS’ services to meet and

exceed our clients’ needs. If you want to be part of a culture that values

and fosters team unity, build rapport with our clients and work closely with

our fellow business partners then consider working at IFDS.

Role Responsibilities

Actively and

effectively manages the day-to-day customer service delivery model for assigned

clients by :

• Focusing on building and fostering positive client relationships as related to our service level agreements
• Liaising with client contact(s) and internal teams to facilitate client service requirements
• Executing all domestic trade instructions from standard to complex (high dollar) transactions
• Possessing the ability to execute all steps of the processing lifecycle, comprising of all work types from medium to high complexity
• Managing multiple client inbound / outbound calls and emails, providing resolutions to brokers pertaining to account and fund information, issuing resolution trade details and reviewing / signing-off of reports
• Participating in special projects as assigned

Provides

effective reporting to meet both internal and client requirements by :

Minimum Qualifications