Training manager Jobs in Gatineau, QC

Job Description

Job Description

Role Overview

As an Experience Advisor (XA) Sr. Facilitator, you will deliver XA’s training programs to diverse audiences : from frontline employees to senior executives. Engagements range from half-day workshops to multi-week programs. XA secures the clients; you bring the learning experiences to life.

You will thrive at XA if you :

Collaborate well and present confidently

Deliver behaviour changing learning experiences

Work independently and meet tight deadlines (with the support our Account Coordination team, of course)

Embrace feedback and aim for excellence

Stay calm when things get busy, and laugh with us when they do

Core Responsibilities :

Deliver high-quality, learner-centered learning experiences (in-person and virtual), including modules on Bias Awareness for Employees and Leaders, Conflict Resolution Basics, Critical Conversations, Managing Difficult Clients and Interactions, and Intervening in Workplace Conflict (and others!)

Adapt in real time to diverse learners, schedules, and program needs

Model customer-centric service and coaching excellence

Prepare and manage learning materials (presentations, guides, worksheets, etc.)

Facilitate workshops with energy, clarity, and professionalism

Ensure alignment to program goals and uphold XA’s training standards

Demonstrate strong organization, communication, and time-management skills

Use technology confidently in both virtual and classroom settings

Work Location :

This role will primarily deliver training in-person at our client's offices in the Ottawa and Montreal regions

Training is typically delivered between the hours of 9 : 00-5 : 00PM EST

Virtual training delivery is an option, but our search focus is for in-person delivery in Ottawa and Montreal

Qualifications :

Post-secondary education plus a certificate in Adult Education, Certified Training Practitioner (CTP), or equivalent

3–5+ years of active facilitation experience, ideally with diverse audiences

Strong grounding in adult learning principles and instructional design

Bilingualism (French) is an asset

Indigenous status is an asset

Ability to quickly understand client goals and tailor your facilitation approach

Confidence managing live dynamics and responding to challenging situations, including sensitive topics such as workplace bias and conflict

Strong relationship-building skills and a commitment to exceptional service

High professionalism, attention to detail, and reliability

Preferred Certifications (not required, but an advantage) :

Equity, Diversity & Inclusion Certifications (e.g., CCIP) – supports facilitation of Bias Awareness for Employees and Leaders

Mediation or Conflict Resolution Certifications – supports Conflict Resolution, Intervening in Workplace Conflict, and Managing Difficult Client Interactions

International Coaching Federation (ACC, PCC, MCC)

Certified Training & Development Professional (CTDP)

ANSI Certification

Company Description

Who We Are

At The Experience Advisors (XA), our passion is transforming the way organizations serve their customers and colleagues. For over 25 years, we’ve partnered with public- and private-sector clients across Canada to design customer and employee strategies, build leadership capabilities, and deliver world-class in-person and virtual instructor-led training.

If you ask any organization what they want, the answer is simple : engaged, well-trained employees and happy customers. We help make both happen.

Our team is a group of dynamic facilitators, analytical thinkers, and trusted advisors who collaborate with a “let’s make magic happen” energy. If you love making a real impact on people’s work lives, this is the place for you.

We are currently seeking contract facilitators based in Ottawa, Ontario to join our facilitator community.

Why Work With XA

Meaningful work that improves employee and customer experiences

Supportive, collaborative facilitator community

Professional, well-designed program materials

Opportunities to train across industries and sectors

Flexibility as an independent contractor

Company Description

Who We Are \r\n\r\nAt The Experience Advisors (XA), our passion is transforming the way organizations serve their customers and colleagues. For over 25 years, we’ve partnered with public- and private-sector clients across Canada to design customer and employee strategies, build leadership capabilities, and deliver world-class in-person and virtual instructor-led training. \r\n\r\nIf you ask any organization what they want, the answer is simple : engaged, well-trained employees and happy customers. We help make both happen. \r\n\r\nOur team is a group of dynamic facilitators, analytical thinkers, and trusted advisors who collaborate with a “let’s make magic happen” energy. If you love making a real impact on people’s work lives, this is the place for you. \r\n\r\nWe are currently seeking contract facilitators based in Ottawa, Ontario to join our facilitator community. \r\n\r\nWhy Work With XA \r\n\r\nMeaningful work that improves employee and customer experiences \r\n\r\nSupportive, collaborative facilitator community \r\n\r\nProfessional, well-designed program materials \r\n\r\nOpportunities to train across industries and sectors \r\n\r\nFlexibility as an independent contractor