Territory manager Jobs in Windsor, ON

Job Description

Job Description

About us

Blizza is a craft licensed producer that takes pride in the uniqueness of our phenotypes and its high quality to bring the best offerings to the market. With a focus on innovation and development, we strive to diversify our product line, ensuring freshness and continually enhancing our consumer experience.

Who we are looking for

In line with our product expansion, we are welcoming a Territory Sales and Customer Service Manager to join Blizza to get our name closer to consumers in Western Ontario, and increase our market share. We seek individuals with a deep understanding of cannabis industry, a proven track record of successful sales management and the ability to manage customer and retailer inquiries / concerns.

If you are a dynamic and results-driven individual with a passion for the cannabis industry and have a proven ability to drive sales, please apply.

The Territory Sales and Customer Experience Manager will be responsible for managing sales within an assigned territory in Western Ontario and customer experiences across Canada. This role will report to the National Sales Director.

Selling and Influencing :

Acquire and maintain retail accounts to ensure that listing and sustained presence of the Blizza Brands Inc. product line, provide training and product knowledge sessions, and gather feedback.

Be a brand ambassador, building awareness, leading brand education and sampling sessions with key stakeholders.

Seek new opportunities to increase brand exposure and volume.

Identify and grow distribution opportunities within the territory and collaborate with the sales team to ensure growth attainment

Execute marketing initiatives and leverage them to foster consumer loyalty and sales

Schedule and conduct in-person visits with clients and potential clients, optimizing your route for efficiency

Participate in regular team meetings and training sessions to stay updated on product knowledge and sales techniques

Achieve KPI Targets which Include but is not Limited To :

Distribution and product placement

Unit volume and market share gains

Meet or exceed approved route plans and call frequency requirements

Relationship Management :

Build and maintain strong, long-lasting customer relationships by providing superior customer service and support

Cultivate and develop relationships with key decision makers at each retail location

Seek opportunities to promote portfolio of brands within regulatory constraints

Sales Strategies :

Develop and implement a comprehensive sales strategy to meet or exceed revenue and market share targets

Analyze market trends and competitor activities to identify new opportunities for growth

Manage a budget to drive volume and share growth within acceptable trade practices

Stay informed about cannabis regulations and compliance requirements across Canada

Support community engagement, customer-lead training, sampling initiatives, trade shows, launch events, etc.

Utilize CRM software for daily sales management activities, ensuring accurate and timely reporting of all sales activity and client interactions (face-to-face, phone calls, and emails)

Requires up to 80% travel

Other duties and responsibilities may be assigned from time to time

Customer Experience :

Oversee multi-channel inquiries and complaints by managing and responding to customer issues, questions, and feedback received through physical store visits, social media platforms, toll-free phone lines, and email.

Track and monitor case resolution by maintaining a comprehensive system (e.g., CRM or ticketing tool) to document complaints, inquiries, and requests, ensuring all cases are tracked through resolution.

Adhere to a 48-hour response time by providing initial responses to customer issues within an expeditious time period and following up until the issue is fully resolved.

Coordinate cross-functional solutions by collaborating with operations, sales, quality assurance, and other relevant departments to quickly address and resolve customer or retailer concerns.

Develop and implement Standard Operating Procedures (SOPs) to establish clear guidelines and workflows to handle complaints, inquiries, and requests consistently across all channels.

Analyze trends and provide insights of common complaint themes or service gaps by analyzing tracked cases and recommend process improvements or training needs.

Ensure customer satisfaction by following up with customers and retailers post-resolution to confirm satisfaction and gather feedback on the experience.

Train and mentor support teams by providing guidance and training to frontline customer service representatives and store staff on best practices and conflict resolution techniques.

Conduct Quality Assurance checks by periodically reviewing customer interactions (calls, emails, social media responses) to ensure messaging aligns with brand standards and maintains high customer satisfaction.

Escalate critical issues by identifying high-priority or complex cases that require escalation and work with senior management to resolve them promptly.

Prepare performance reports by compiling weekly or monthly reports on complaint volume, resolution rates, and response times, presenting key findings to leadership.

Continuously improve processes by staying updated on industry best practices, tools, and technologies for customer experience management, and implement enhancements to streamline operations.