Swim coach Jobs in Ottawa, ON

Location : Remote

Work Hours : Part-time (Approximately 20 hours per week)

Language Requirement : Fluent English

We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management . The role involves guiding and coaching clients , leveraging hands-on experience to transfer knowledge effectively and ensure clients become self-sufficient in IT Service Management.

This position requires a deep understanding of ITIL v4 best practices and a strong ServiceNow background, particularly in incident and request management . The ideal candidate will have experience implementing ITSM processes and solutions to improve operational efficiency.

Key Responsibilities :

Provide expert coaching to clients on Incident Management and Request Management best practices.

Use hands-on experience to guide clients through ITSM processes, helping them become self-sufficient.

Assist with ServiceNow implementations, configurations, and optimizations related to incident and request management.

Ensure knowledge transfer , enabling clients to maintain and improve their ITSM processes independently.

Work closely with client teams to identify gaps, improve workflows, and enhance service delivery .

Align coaching with ITIL v4 principles and industry best practices.

Deliver structured coaching sessions remotely (approximately 20 hours per week).

Required Qualifications & Experience :

Extensive experience in Incident Management and Request Management within a Service Desk environment .

Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.

Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.

Experience in guiding, coaching, and mentoring clients or teams.

Ability to work independently in a remote setting , managing client expectations and delivering effective training.

Excellent communication skills in English to articulate complex ITSM concepts clearly.

Preferred Qualifications :

ITIL v4 certification.

Previous experience working as a ServiceNow Consultant, ITSM Coach, or ITSM Process Owner .

Experience in process automation, service improvements, and ITSM tool optimizations .

If you are a seasoned ITSM expert passionate about helping organizations succeed through effective coaching and knowledge transfer , we would love to hear from you!

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