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Swim coach • ottawa on
Coach ITSM
ApsideOttawa, ON, CA- Promoted
Success Coach
EvertrainOttawa, ON, Canada- Promoted
Group Fitness Coach
Orangetheory Fitness 10015Ottawa, ON, CanadaCoach Agile
LEVIOGatineau, CanadaHead Coach, Women's Rugby
University of OttawaOttawa, Ontario, CanadaPersonal Development Coach – Remote Opportunity
Following Your HeartOttawa, Ontario, CanadaRecreational Coach
Maverick VolleyballGatineau, Outaouais, CA- Promoted
Early Childhood Soccer Coach
Soccer Shots - OttawaKanata, ON, CanadaEntraîneur(euse) Group Fitness coach
Orangetheory Fitness 169Gatineau, Quebec, CanadaSuccess Coach
RAIN AgencyOttawa, ON, CAGymnastics Coach Assistant
Kanata GymnoSphereOttawa, ON, CASite CEO & Operations Leader : Safety, Performance
KidsCanSwim CanadaOttawa, ON, CAGroup Fitness Coach
Orangetheory Fitness AffiliatesOttawa, ON, CATRUCK & COACH TECHNICIAN
PARTS FOR TRUCKS INCOttawa, ON, CARemote Client Care & Enrollment Specialist
The Aqua Life Swim AcademyOttawa, ON, CAAccompagnateur agile (coach)
Exposant 3Gatineau, Quebec, .CAEarly Childhood Soccer Coach
Soccer Shots OttawaOttawa, ON, CAEarly Childhood Soccer Coach
Soccer Shots FranchisingOttawa, ON, CAGroup Fitness Coach
Orangetheory Fitness CanadaOttawa, ON, CA- Edmonton, AB (from $ 54,791 to $ 108,225 year)
- East York, ON (from $ 43,631 to $ 84,240 year)
- North York, ON (from $ 43,875 to $ 81,900 year)
- Vaughan, ON (from $ 43,144 to $ 74,550 year)
- Guelph, ON (from $ 53,750 to $ 64,250 year)
- Calgary, AB (from $ 42,413 to $ 58,773 year)
- Vancouver, BC (from $ 52,500 to $ 56,550 year)
- Montreal, QC (from $ 29,250 to $ 54,600 year)
- Old toronto, ON (from $ 45,552 to $ 48,750 year)
- Toronto, ON (from $ 45,552 to $ 48,750 year)
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Coach ITSM
ApsideOttawa, ON, CA- Part-time
Location : Remote
Work Hours : Part-time (Approximately 20 hours per week)
Language Requirement : Fluent English
We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management . The role involves guiding and coaching clients , leveraging hands-on experience to transfer knowledge effectively and ensure clients become self-sufficient in IT Service Management.
This position requires a deep understanding of ITIL v4 best practices and a strong ServiceNow background, particularly in incident and request management . The ideal candidate will have experience implementing ITSM processes and solutions to improve operational efficiency.
Key Responsibilities :
Provide expert coaching to clients on Incident Management and Request Management best practices.
Use hands-on experience to guide clients through ITSM processes, helping them become self-sufficient.
Assist with ServiceNow implementations, configurations, and optimizations related to incident and request management.
Ensure knowledge transfer , enabling clients to maintain and improve their ITSM processes independently.
Work closely with client teams to identify gaps, improve workflows, and enhance service delivery .
Align coaching with ITIL v4 principles and industry best practices.
Deliver structured coaching sessions remotely (approximately 20 hours per week).
Required Qualifications & Experience :
Extensive experience in Incident Management and Request Management within a Service Desk environment .
Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.
Experience in guiding, coaching, and mentoring clients or teams.
Ability to work independently in a remote setting , managing client expectations and delivering effective training.
Excellent communication skills in English to articulate complex ITSM concepts clearly.
Preferred Qualifications :
ITIL v4 certification.
Previous experience working as a ServiceNow Consultant, ITSM Coach, or ITSM Process Owner .
Experience in process automation, service improvements, and ITSM tool optimizations .
If you are a seasoned ITSM expert passionate about helping organizations succeed through effective coaching and knowledge transfer , we would love to hear from you!
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