Support analyst Jobs in Scarborough, ON

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.

The Application Support Analyst is integral to the success of the Technology & IT Service Management team, and to CAAT’s guiding mission and growth strategy.

The Application Support Analyst supports IT processes for all users at CAAT Pension Plan, collaborating with CAAT staff, contract staff, and vendors to ensure internal and external end users across all lines of business receive an exceptional service experience.

In this role, you will support applications, the end-user community, and internal IT teams by diagnosing and resolving issues collaboratively, adhering to Service Level Targets, and following established policies for Incident, Change, and Problem management.

A successful candidate will demonstrate expertise in using monitoring tools, troubleshooting deeply, and clearly communicating outcomes. They will bring curiosity, a willingness to learn, and the ability to simplify technical conversations while continually seeking innovative ways to enhance application support.

We are looking for someone with :

• A Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent training or experience.
• 2–3 years of experience working with ServiceNow or comparable IT Service Management toolsets.
• 3–5 years of experience working with monitoring tools such as Nagios, Splunk and New Relic.
• 2+ years of experience with cloud technologies, including data collection, data storage, analytics, and application development, with a preference for Azure cloud platforms.
• Experience supporting application databases.
• Experience supporting Linux-based systems.
• Experience investigating issues with application interfacing (APIs).
• Experience with scripting languages such as PowerShell or Python.
• Knowledge and experience working in an Agile / DevOps environment.
• Exposure to data visualization techniques and data analytics tools like Splunk or Power BI.
• Experience supporting Salesforce.
• Experience supporting SAP.
• A firm understanding of ITIL and ITSM principles and best practices.
• Experience supporting cloud applications.
• Strong experience with device management tools such as Intune.
• Understanding of cybersecurity best practices.

The successful candidate will demonstrate :

Once here you will :

Step into CAAT - where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real! If you meet most of the criteria above, we would love to connect with you.

Our commitment to you as a CAATster :

We’re about growing together and creating impact in a collaborative and caring environment!

But don't just take our word for it! We’ve consistently been recognized as one of Canada's Most Admired Corporate Cultures , as one of Greater Toronto's Top Employers , and one of the Best Places to Work .

Learn more about us by visiting www.caatpension.ca / careers

Diversity, Equity, Inclusion, and Belonging :

Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [email protected] or call Human Resources at 416-673-9000for assistance.