Job Description

Reporting to the Program Director, Manager Capacity Optimization Resourcing (COR), Clinical Resource Team and Externs. The Manager is accountable for the ongoing development, implementation and continuous enhancements of the staffing and supports of MHelps for 3 sites. The Manager is a member of the management team, responsible for the clinical resource team, clinical externs including recruitment, performance management and day to day operations. The Manager collaborates with the Program Director, various Managers and other key interdisciplinary members across the organization, that will ensure support to programs focusing on quality care and patient safety. The Manager is accountable for collaborating with the COR and ALC team in reviewing staffing supports for MHelps.

Contribute to safe, quality care by :

• Back up support to facilitate the flow of patients across all Mackenzie Health organizations including Mackenzie Richmond Hill, Cortellucci Vaughan, Reactivation Care Centre and off site locations and external hospitals
• Leads the recruitment, performance management and daily requirements of the Clinical Resource Team, and Clinical externs and Extern Mentor Coordinators
• Oversees and coordinates the staff schedules, daily assignment, while assessing staff educational needs and ensuring staff are competent.
• Assesses ongoing staffing needs according to workload and staff competency; re- assigns and adjusts staffing based upon organizational and unit needs
• Monitors and responds timely to quality, safety, risk and other performance / outcome indicators.
• Responsible to support teams and provide leadership
• Informs Clinical Educators whom support the teams of further learning needs and provides update as to new hires progress
• Collaborate with Professional practice in review of scope of practice and ongoing learning opportunities
• Provides ongoing feedback and coaching to staff
• Cultivates effective inter-professional relationships at all levels
• Identifies issues & challenges; monitoring trends requiring targeted interventions and change in practice patterns or processes
• Creates an environment that supports and advances professional practice, teamwork and communication through mentoring and role modeling application of "expert" clinical knowledge
• Supports the MHelps programs with staffing and ensuring supports to meet targets
• Completes management reports addressing program issues and variance from approved budget, including strategies to match available resources with patient need, as required
• Role models professional and organizational core competencies
• Ability to communicate and collaborate with all members of the inter-professional team
• Capability to coach, mentor and provide feedback while fostering a positive work culture
• Ability to support the clinical team in a professional manner
• Excellent organizational and prioritization skills
• Ability to problem solve clinical and staffing issues with the support of the Program Director
• Excellent critical thinking, decision making and conflict resolution skills
• Strong customer focused philosophy in all interactions
• Solid computer skills; experience with relevant healthcare applications
• Monitors performance and takes appropriate action to respond to performance management issues on a timely basis, according to Hospital policies and procedures and relevant legislation and liaises with Human Resources as appropriate
• Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organizations’ health and safety plans, policies and procedures
• Demonstrates understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients
• Strong ability to effectively manage conflict with a proven ability to address issues while maintaining productive relationships.
• Leadership experience with evidence-based health care initiatives designed to improve health service delivery with a demonstrated understanding of local health issues, priorities and needs
• Ability to interpret data and translate into effective and appropriate health program development.
• Strong analytical, problem solving and critical thinking skills with an ability to understand, analyze and report on complex information in a timely manner
• Demonstrated understanding of change management theory with an ability to effectively manage the change process and fostering a culture of change
• Excellent time management and work prioritization skills with an ability to effectively manage multiple high impact priorities.
• Communicates in an effective, professional manner
• Ability to perform the essential duties of the job
• Works collaboratively with the Program Leaders and taking joint accountability for achieving performance targets, managing risk, improving quality & safety and advancing patient care outcomes, under the direction of the Program Director
• Works collaboratively with other leaders in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance
• Coaches and mentors, facilitates and supports the creation and maintenance of an environment that fosters creativity and professional judgment
• Facilitates and motivates individuals to realize performance within their scope of practice
• Creates an environment which empowers individuals to take ownership and responsibility for their actions, promoting staff initiative and nurturing higher morale
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring
• Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team
• Models’ behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy

What must you have?

What else do you bring?

Preferably, your profile also includes :

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.