Shift supervisor • peterborough on
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Under the direct supervision of the Manager or Supervisor of the Security Department, this Part-Time Security Officer position is responsible for the safety and protection of employees, guests, the facility, and company assets at the site level. In this role, you will also ensure adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees and guests.
Duties and Responsibilities Include:
Self-motivated and ability to inspire other team members in enhancing the guest experience within the entertainment business.
Ability to multi-task and prioritize.
Ability to follow rules, regulations, policies, and procedures always.
Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure.
Monitoring, documenting, and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons, and activities; preparing written and electronic statements.
Enforcing restricted access by unauthorized persons.
Observing transactions, slot drops, chip fills and transferring items to Lost & Found.
Performing identification checks to any guest who appears under 30.
Referring disputes to the Supervisor, Security.
Conducting regular patrols of the interior and exterior of the property as assigned.
Escorting guests and team members.
Performing crowd control as directed.
Attend to first aid incidents.
Ensuring compliance with licensing laws, health and safety, and other statutory regulations.
Assisting Supervisor, Security with enrolling guests in the Self-Exclusion program.
Performing other reasonable duties as assigned.
Successful candidates will demonstrate the following qualifications:
High school diploma required, post-secondary education an asset
Ability to exceed internal and external guest expectations through timely, effective, and service-oriented communication.
Excellent problem solving and conflict resolution capabilities.
Previous experience or training in security an asset.
Computer literacy in MS Office.
Inquisitive mind, able to identify suspicious behaviors/transactions and make sound judgments.
Able to organize data with great accuracy.
Knowledge of privacy legislation an asset.
A current First Aid/CPR certification.
Smart Serve Certification required
Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights, based on business needs.
