Service desk analyst Jobs in Brossard, QC

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Brossard, QC or Markham, ON and typically reports directly to the Service Desk Team Lead.

The Bilingual Service Desk Analyst provides day-to-day consultation, training, instruction, troubleshooting, and problem-solving to computer users for hardware, software, network, and related computer systems and peripheral devices. Using effective communication, technical and analytical skills, support is provided by phone, email, and / or using a ticket management system.

DUTIES & RESPONSIBILITIES

• Communicate comfortably to employees at all business levels
• Handle telephone calls, e-mails, and other requests for support in a skilled and professional manner
• Administer and maintain user accounts, permissions, and access rights (Microsoft Intune, AD etc.)
• Set up all equipment, including hardware and software upgrades and provide ongoing support.
• Track, monitor and accurately document requests to timely resolution and follow up as needed.
• Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users.
• Identify and escalate priority incidents to next-level support and / or 3

party vendors.

COMPETENCY REQUIREMENTS

EDUCATION REQUIREMENTS

WORK EXPERIENCE REQUIREMENTS

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Black & McDonald welcomes and encourages applications from persons with disabilities.  Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.