Service Analyst

Service Analyst- On behalf of our client in the banking sector, Procom is seeking a Service Analyst

Service Analyst Job Description

Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Entry level to 2 years of customer service-related experience required.

Skills and Competencies : Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.

Ability to work independently and manage one’s time. Ability to accurately document and record customer / client information.

Previous experience with computer applications, such as MS Outlook or data entry software.

Here are some of the key requirements and responsibilities included in this role :

Service Analyst Responsibilities

Major Job Duties and Responsibilities : Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Service Analyst Must Have Skills

• Bilingual French / English - Required
• Customer service-related experience - Required
• Data entry software experience - Required
• Banking Experience - Desired

Service Analyst Start Date

ASAP or 2 weeks’ notice

Service Analyst Duration

8 months to start

Service Analyst Location

800 rue de la Gauchetiere Quebec H5A 1K8 - Hybrid