Service delivery manager Jobs in Milton, ON
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Service delivery manager • milton on
Last updated: 1 day ago
Senior Service Delivery Manager.Reports to : Director, Service Delivery.The Senior SDM understands all contracted scope, performance levels (SLO / SLA), service offerings and capabilities, which enabl...Show moreLast updated: 26 days ago
The Logistics Operations Manager is responsible for overseeing the logistics division, ensuring alignment with the company’s strategic goals and objectives.
This role involves directing the flow of ...Show moreLast updated: 1 day ago
At AECOM, we're delivering a better world.Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thr...Show moreLast updated: 26 days ago
Join one of Canada's fastest-growing companies and be part of something extraordinary - welcome to.We've earned prestigious accolades such as.
Waterstone Canada's Most Admired Corporate Cultures.Can...Show moreLast updated: 2 days ago
As leaders in community safety for 50 years, Durham Regional Police Service’s (DRPS) 1000 sworn and 400 civilian members are committed to providing quality service in partnership with an ever growi...Show moreLast updated: 21 days ago
Direct and control daily operations.Plan and organize daily operations.Establish or implement policies and procedures for staff.
Plan and control budget and inventory.Manage contracts for advertisin...Show moreLast updated: 30+ days ago
Do you have a car, scooter or motorcycle? Do you know Sault Ste.Marie, ON like the back of your hand? Then get paid good money just for delivering delicious food to hungry locals whenever you have ...Show moreLast updated: 7 days ago
Senior Manager, Environmental Sustainability Mississauga, ON We are hiring a Senior Manager, Environmental Sustainability, for our food manufacturing client based in Mississauga, Ontario.Report...Show moreLast updated: 1 day ago
As a Manager, Technical Services - Delivery you will be responsible for leading multiple MDM projects or one big project, managing customer & stakeholder expectation, manage budget, assist in propo...Show moreLast updated: 30+ days ago
Delivery Consultant (Wireless Networking) – CanadaOnX Canada is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada.From u...Show moreLast updated: 17 days ago
Vantive : A New Company Built On Our Legacy.Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company.
Vantive • will build on our nearly 70-year legacy in acute therap...Show moreLast updated: 30+ days ago
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next.Our...Show moreLast updated: 13 days ago
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.We’re a fast growing, publicly traded company (NYSE : ZWS), with an enduring reputation ...Show moreLast updated: 30+ days ago
About Us FA Servers is an IT Managed Services Provider and consulting firm based in the Greater Toronto Area (GTA).Our goal is to act as a trusted intermediary between our clients and their techno...Show moreLast updated: 2 days ago
Note : This position is avaiable to candidates in multiple locations as long as you are able to travel to a local Rogers office.
Our Technology team wakes up every day with one goal in mind - connect...Show moreLast updated: 30+ days ago
Deliver Field Services Operations Management and IMAC / Project support in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting...Show moreLast updated: 30+ days ago
This is an outstanding place to work!.You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems.
We each come into work every day trying to make t...Show moreLast updated: 30+ days ago
The Operations Services Manager (OSM) leads a team to ensure efficient management and timely completion of operations and client deliverables.
This involves overseeing colleagues and ensuring smooth...Show moreLast updated: 30+ days ago
Senior Service Delivery Manager
CentriLogicMississauga, ON, United StatesFull-time
Logistics Manager, Delivery Operations
ConfidentialMississauga, ON, Peel Regional District, ON; Ontario, CanadaFull-time
Deputy Program Manager - Delivery
AECOMMississauga, ON, United StatesFull-time
Manager, Enterprise Technology Delivery
goeasyMississauga, ON, United StatesFull-time
Durham Regional Police Service Manager, Purchasing
BoydenON, CAPermanent
manager, residential cleaning service
At Your Service Cleaning & ConciergeON, CAFull-time +1
- Promoted
Food delivery driver
DoorDashNot Specified, Ontario (ON), CanadaFull-time
Senior Manager - Service Management Design
BrunelMississauga, ON, Peel Regional District, ON; Ontario, CanadaFull-time
(Canada) Manager, Technical Services - Delivery
PointClickCareMississauga, ON, United StatesFull-time
- Promoted
Delivery Consultant
OnXOntario, Canada, CanadaFull-time
CDL Delivery Driver / Service Specialist - Ontario, CA
BaxterOntario, CAFull-time
- Promoted
Service Support Manager
Persistent SystemsOntario, Canada, CanadaFull-time
Customer Service Manager
ElkayBurlington, OntarioFull-time
Service Delivery Director (Remote)
FA Servers Inc.Milton, ON, Halton Regional District, ON; Ontario, CanadaRemote
Full-time
Solution Delivery Manager
Rogers CommunicationsGeorgetown, ON, CAFull-time +1
Regional Service Manager
Tata Consultancy ServicesOntario, CAFull-time
Field Service Manager
FortiveMississauga, ON, United StatesFull-time
LOA HRFS Operations Service Manager
AlightOntario, CAFull-time
Senior Service Delivery Manager
CentriLogicMississauga, ON, United States26 days ago
Job type
- Full-time
Job descriptionMeasure and evaluate customer satisfaction (CSAT) and coordinate necessary actions to achieve desired outcomes Contribute to monitoring, proactively assessing client retention risk, and raising awareness internally Assist operations in developing and track completion of service improvement plans with clear definition of desired outcomes; support the communication of related operational improvements to the client Ensure that client's SLAs and other contractual agreements are tracked, reported and met, with support on reporting from Service / Operations functions Measure overall client Run State by consolidating health factors into single indicator Track SLA compliance via existing reports provided by Service / Ops teams, obtained via data from various service management tools Track any other contractual service-related KPIs relevant to client business that have dependency on managed services delivery Present operations service metrics and KPI's during Monthly or Quarterly Operations Reviews (MOR / QOR), utilizing data / graphs provided by operations teams Contribute relevant service delivery data for Quarterly Reviews presented by Account Executives / CS colleagues Provide intake channel for feedback and discussion on opportunities for service improvement When items get escalated or prioritized by client, support technical teams by providing the required context and drive fast turnaround times on issue / incident resolution Identify and mitigate risks that could impact service delivery Be the point of contact for service delivery issues communicated by clients and initiate escalation for service issues With a focus on ITIL Incident, Change, and Service Request Management, work in collaboration with the operations teams to continuously improve the service delivery experience by advising on best practices and process / practice improvements Advise on efficiency and optimization for in-scope services Support P1, Mmajor Iincident or escalation scenarios with client management and client communications, working in tandem with technical SMEs and designated major incident manager Contribute to Post Incident Reports (PIR) for qualifying incidents and support the delivery of PIRs to the client Be aware of major account activities (projects, proposals) to ensure interdependencies with incoming client requests are managed Attend change management calls to represent changes with technical SMEs are required, and assist support staff in representing changes effectively Ensure the contractual cadence of touchpoints is followed in alignment with Account Executives / CS colleagues If applicable, gather necessary data, context, and insights and deliver weekly or bi-weekly reviews Coordinate required touchpoints as outcomes necessary to improve client run state : Additional calls with SDM and / or Client Success Manager (CSM) Calls including technical operations delivery team(s) Calls with Centrilogic leadership as outcomes for significant escalation Customer on-site visits when required and feasible Onboarding / Offboarding Calls Leveraging their extensive experience, the Senior SDM is expected to significantly contribute to the team's overall effectiveness by assisting the Director , Service Delivery with various efforts such as : Hands on in creation of comprehensive knowledge base which serves as a valuable resource for the entire Service Delivery team. Setting internal / team KPIs and establishing robust mechanisms for measuring these metrics ensuring the team's goals are met efficiently. Lead process design and implementation ensuring workflows are optimized and aligned with Centrilogic's obectives. Perform Invoice Validation tasks to ensure timely and correct billing Submit requests for contract renewals and changes (addition and removal) of services and licenses under $5K Provide required commercial details for minor order submissions performed by other TSDS teams and follow-up on said submissions. Excellent verbal and written communication skills Minimum 12+ years in technical customer relationship management positions such as Client Success Management, Project Management, Account Management, and Team Lead Bachelor's degree in engineering, Information Technology, or equivalent. Direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment Experience in designing workflows and processes to better interface Service Delivery with other teams (Sales, Operations, PMO, etc.) Project Management experience Ability to move between service / operational mindset to crisis management mentality Strong desire and passion for learning new concepts and technologies Excellent problem solving, problem resolution and analytical skills Ability to grasp and explain complex technical concepts to a variety of audiences including non-technical stakeholders Ability to build and manage trusting relationships with large clients Ability to multitask and balance competing requirements Proactive and ability to work with minimal direct supervision Take and lead initiatives to successfully complete assigned projects Azure and AWS Foundational Certifications Master's in Business Administration (MBA) or equivalent Working Knowledge of Lean Methodology
Senior Service Delivery Manager
Reports to : Director, Service Delivery
Location : Canada / Hybrid
The Senior SDM understands all contracted scope, performance levels (SLO / SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of Centrilogic's business model and solution delivery organizations. They utilize IT service management, relationship management and project management principles, as well as administrative resources, tools, and processes to perform their responsibilities.
This position is one of leadership and mentorship to all Service Delivery Managers on the team. Assisting the Director, Service Delivery in establishing effective processes and tools to aid in the tracking of team goals and using extensive experience to establish excellent interactions with other teams such as Sales, Operations, PMO, Professional Services and others.
The Senior SDM brings a high sense of urgency, in the understanding that our client's success is our guiding principle.
The role manages a dynamic set of top accounts primarily from the highest touch, strategic or complex set of accounts, by essentially carrying out duties pertaining to the following business functions :
Engagement Governance
- Build and maintain strong relationships with clients at both operational and managerial levels
- Ensure the delivery of all service deliverables is in accordance with the terms and conditions of the Managed Services contract
- Act as the client advocate for all matters relating to Managed Services delivery
- Ensure alignment with technical operations team's delivery by providing context and client perspective
- Active role in onboarding of new clients. Responsible for onboarding of new services for an existing client.
- Lead key service related communications with the client, in partnership with Service / Ops / Account teams
- Provide guidance, manage expectations and, at times, push-back on client requests with support from CSM and / or Ops leadership
Client Health Monitoring and Run State Assessment
Service Governance
Touchpoints
Mentorship and Administrative Areas
Experience Required
Desirable Skills, Experience and Qualifications