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Service delivery manager Jobs in Brant, ON
Solution Delivery Manager
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Rogers CommunicationsAncaster, ON, CA- Full-time
Note : This position is avaiable to candidates in multiple locations as long as you are able to travel to a local Rogers office.
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity :
Rogers Communications is seeking an IT Solution Delivery Manager to lead the planning and delivery of projects supporting the Rogers Business business unit. Reporting to a Sr. Mgr, Solution Delivery within Business IT, you will be accountable for leading the effective delivery of the right solutions for important Business needs.
What you will do :
- Collaborate with Rogers Business teams including Business Systems, Sales, Marketing, Customer Service Operations and Planning. To manage scope within budgetary and timeline constraints and develop appropriate IT solutions and realistic delivery plans. Have trade-off and “art of the possible” discussions when appropriate.
- In collaboration with IT Demand Management, engage various teams within IT to assemble the right project team for successful delivery, including Architecture, Infrastructure, Information Security, PMO, Application Development (mix of waterfall and agile teams), Testing and Operations.
- Represent business stakeholders in IT discussions and represent IT in business discussions.
- Contribute to the solution design process (JAD sessions, solution reviews).
- Play the Project Manager and / or Business Analyst role depending on available resources.
- Coordinate team efforts to resolve issues and conflicts and escalate to senior management when appropriate.
- Understand business and IT roadmaps and guide projects accordingly.
- Promote quality, innovation, good customer experience, teamwork, and open & timely communication of issues / opportunities.
- Build trusted relationships with business partners and team members throughout the organization.
What you have :
What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including :
Self-driven career development programs (E.g. MyPath program)
Homewood employee & family assistance program
Work for an organization committed to environmental protection
This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!
Schedule : Full time
Shift : Day
Length of Contract : Not Applicable (Regular Position)
Work Location : Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements : None
Posting Category / Function : Technology & Information Technology
Requisition ID : 311475