Service coordinator Jobs in Clarence-Rockland, ON

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values :

Hope : We give hope through the power of the gospel of Jesus Christ.

Service : We reach out to support others without discrimination.

Dignity : We respect and value each other, recognizing everyone’s worth.

Stewardship : We responsibly manage the resources entrusted to us.

Position Purpose summary :

The Quality Improvement Coordinator is responsible for monitoring key performance indicators, coordinating analysis, and leading improvement strategies

ACCOUNTABILITIES : Client Care Services

Personnel Management

Recruit and retain team leads for mandatory programs (Falls, Skin and Wound, Restraints, Responsive Behaviours, Pain, Palliative, Ethics).

Engage active participation from team members, residents, and families in the Interdisciplinary Quality Improvement Committee and sub-committees.

Quality Improvement and Risk Management

• Lead in the development and maintenance of the interdisciplinary Quality Improvement and Risk Management Program through the identification and prioritization of areas of risk and concern.
• Coordination in development of Annual Program Evaluations (APE) as mandated by Ministry of Long-Term Care.
• Coordination in development of annual Quality Improvement Plans (QIP).
• Data Collection and Analysis of Key Performance Indicators (KPI) on a minimum basis.
• Action planning using best practices to drive improvement activities in the home.
• Ensuring drive towards alignment with Provincial Averages implementing evidence based best practices.
• Collaborating with the Education Coordinator, Director of Care and Interdisciplinary team in identifying, planning, and implementing training and education related to Quality Improvement Program Areas.
• Lead monthly interdisciplinary committee meetings for mandatory programs.
• Coordinate quarterly Professional Advisory Committee meetings.
• Conduct inspections, audits, evaluations related to QIP, KPI, APE, and Ministry of Long-Term Care standards.
• Provide monthly reports related to quality programs to the Residents Council, Family Council including status updates on improvement goals.
• Develop and maintain the Quality Improvement and Risk Management program in the facility by identifying and prioritizing quality and risk issues and concerns with the Leadership Team-based on concerns from staff, residents, and families.
• Define the desired quality outcomes, design and implement various quality initiatives, participate in various accreditation, compliance, and quality processes, monitor and evaluate outcomes, and propose new interventions, as required.
• Involve all staff in meeting the goals and objectives of the Quality Improvement program.
• Monitor and provides reports to ensure that practices comply with all federal, provincial, regional and Salvation Army professional standards and regulations, including the completion and review of all required audits.
• Coordinate completion of Annual Resident & Family satisfaction surveys, including analysis of results and completion of action plans based on responses.
• Completion of reports as requested, required.

Infection Control

Staff Education

Workplace Safety and Health

Facility Management

Perform other duties as required.

WORKING CONDITIONS :

This is a permanent full-time position based on 40 hours per week.

Works in an office in a Long-Term Care Facility.

May be on call and tasked to work overtime or work outside of regular business hours on occasion.

Deals with agitated or angry individuals approximately 10% of the time.

Work may involve lifting, moving, or shifting weighted objects of up to 20 lbs.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS :

2 to 3 years college diploma preferably in nursing, healthcare or a related field is required.

EXPERIENCE AND KNOWLEDGE :

Minimum 3 to 5 years’ experience in long term care.

3 years of relevant experience in data informatics or healthcare related field.

SKILLS AND CAPABILITIES :

Able to cope effectively with stress.

Computer literacy in Microsoft Word and Excel, MDS and Electronic Health Records.

Able to develop and maintain rapport with elderly residents.

Ability to lead, coach and motivate.

Able to work cooperatively with managers, staff, and volunteers.

Demonstrated ability to create a working climate that is positive and mutually supportive.

Excellent verbal and written communication skills.

Commitment to the care of the elderly.

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.

Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants : You must advise your managing supervisor of your intentions prior to submitting your application.