The Hangar Operations Manager is responsible for the success of the heavy maintenance and line maintenance segments within the assigned Hangar(s), and reports to the Director of Maintenance
The Manager will provide leadership and set the tone and pace for overall hangar and project operations You would directly manage the Project Supervisors, Hangar Support Supervisor, and other relevant Leads / Supervisors as well as associated staff
The Hangar Operations Manager is responsible for ensuring that all staff are compliant with the company’s policies, and with Transport Canada regulations
Promote a welcoming and friendly environment, and oversee assigned projects, ensuring cost targets are met, and that customers receive a high level of service
Responsibilities : Compliance :
Promote and maintain company policies to the highest standards
Promote Safety Management System reporting and ensure reports are submitted ASAP
Ensure Hangar Maintenance Operations are carried out in compliance with company Maintenance Policy Manual and Maintenance Control Manual
Ensure all Canadian and foreign airworthiness requirements are met
Ensure company quality control system is maintained to the highest standards
Comply with corporate process standards
Request and maintain training requirements for all staff
Project Management :
Provide a high level of customer service ensuring customers concerns are actioned in a timely manner
Work with Business Development on manhour estimates and span times
Monitor project progress and escalate any concerns immediately
Identify labour requirements to the Director of Maintenance
Oversee projects for effective and efficient use of labour
Ensure all necessary hangar tooling is available and serviceable
Manage non-billable hours and costs to targets
Leadership :
Create and promote a healthy, friendly, respectful and positive teamwork environment for all staff
Ensure fair and equitable practices with regards to hiring, promoting and disciplinary decisions
Ensure employee performance expectations are communicated, and reviews are carried out
Provide guidance and direction to Project Supervisors
Participate actively in improvement initiatives and promote innovation
Planning :
Participate in long term planning events with Business Development
Coordination
Manage available hangar capacity
Manage vacation schedules
Liaison / Communication :
Ensure facility maintenance requirements are met and efficient
Analysis :
Participate in capital equipment budgeting
Review the customer feedback report with the Director of Maintenance for future learning and improvements
Other / Hangar Specific :
May act as Subject Matter Expert for trade specific requirements
Work closely with the other Hangar Operations Managers to promote a collaborative environment
Provide coverage and support as needed in other locations – some travel required
Qualifications :
Certification, Education, Experience :
Minimum of 10 years’ related experience with 5 years of management experience
Valid Transport Canada A.M.E
Prior experience in a MRO or heavy maintenance environment, an asset
Prior experience with Airbus and Boeing aircraft, an asset
Prior Project management experience, an asset
Detailed understanding of financial processes
Detailed understanding of Quality Assurance processes
Working knowledge of various types of aircraft
Working knowledge of Transport Canada regulations as applicable
Requirements / Skills :
Excellent leadership and collaboration skills
Excellent planning and organizational skills
Excellent project management skills
Excellent customer service skills
Strong analytical and problem-solving skills
Strong negotiation skills
Basic understanding of financial principles, forecasting and budgeting
Proven ability to comprehend / implement business and financial goals
Good interpersonal and communication skills (written and verbal)
Focus on Continuous Improvement in a collaborative fashion
Exemplifies strong ethics and values and leads by example