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Ample Insight Inc.Toronto, Ontario, CanadaPublic Service Assistant
City of OttawaOttawa, ON- Full-time
- Part-time
- Permanent
Requisition ID : 16126
Department : Ottawa Public Library
Service : Branch Operations
Branch : Public Services
Employment Type : 1 Permanent Full Time Position and 1 Permanent Part Time Position
Work Hours : 25 hours per week (full time) | 17.5 hours per week (part time)
Affiliation : CUPE 503 Library
Salary Information : $32.509 - $38.035 per hour (2024 rates of pay)
Location : Library Main Branch, 120 Metcalfe Street
City : Ottawa, ON
Job Category : Ottawa Public Library
Application Close : 14 / 02 / 2025
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.
You are responsible for : providing information, reference and readers advisory services in the Library and / or the community and / or mini-libraries, nursing homes and other locations; providing circulation and page services in the Library and / or the community and / or mini-libraries, nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.
You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
EDUCATION AND EXPERIENCE
Completion of 2-year college diploma in Library and Information Technician Program, or related field
Minimum of 1 year of related experience.
KNOWLEDGE
- Adult / children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
- Reference resources in print, microform and electronic formats and of current developments in reference services.
- Electronic database and other bibliographic searching techniques.
- Principles of collection development and maintenance.
- Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
- Library circulation procedures and practices.
- Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
- Methods and techniques of responding to inquiries and resolving patron complaints.
- Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
- General knowledge of library policies and procedures.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
WHAT YOU NEED TO KNOW
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.