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Bilingual Public Inquiries Officer

Marberg Staffing Ltd.Toronto, Ontario

30+ days ago

Salary

CA$35.00 hourly

Job type

Temporary

Quick Apply

Job description

Bilingual Public Inquiries Officer for provincial government agency client, downtown Toronto.

Marberg Job Number : 2508.

Job Type : Temporary

Initial Term : ASAP to February 9, 2026.

Target Compensation : $29 per hour to $35 per hour.

Regular Work Hours : 7.25 work hours per day, not including unpaid 1 hour lunch break, to be worked during regular business hours, Monday to Friday (36.25 work hours per week).

Work Location : Onsite, at downtown Toronto location near TTC station.

Responsibilities Summary :

Provision of prompt, well researched, professionally communicated responses to a wide range of inquiries from internal and external stakeholders, including the general public.

Respond to both telephone and written inquiries in French and English, referencing various information sources and referring inquiries to designated program areas as appropriate.
Log, track and report trends and qualitative information on reported issues and complaints within a CRM database.
Perform research to address inquiries as required, referring to databases, manuals, Internet, legislation, academic publications and policy documents. May directly contact specialists and subject matter experts on behalf of clients.
Provide clients with information pamphlets and other resource materials, and assist them to correctly complete program forms.
Prepare and send out mass communications, both online and in hard copy.
Additional administrative and customer support services as required, including drafting communication materials, formatting documents, and maintaining an inventory of public information resources.

Qualifications :

Education : Post Secondary Degree or Diploma requiring strong research writing skills.

Preferred Experience : At least 3+ years of experience in a contact centre and / or customer service environment, responding to inquiries and requests for assistance from the general public.

Technical and Language Skills Requirements :

Advanced French and English language skills, both written and verbal (will be tested).

Proficiency with MSOffice (Word, Excel, Outlook) (will be tested).

Fast and accurate Data Entry skills (will be tested).

General proficiency with Database and CRM Applications; Online Call Logging and Tracking Applications; Internet Research, and Mass Communication Technology / Software Functions (e.g. mass email, mail merge).

Task -Based Qualifications and Additional Attributes :

Sound knowledge of customer service principles and best practices.

Advanced research, reasoning and problem solving skills : ability to read, interpret and communicate complex information effectively to a wide range of audiences.

Ability to perceive, track and report on inquiry trends.

Excellent, empathetic listening skills and interpersonal skills.

Excellent judgement to resolve client issues or refer the matter as appropriate.

Familiarity with Freedom of Information (FOI) legislation.

Demonstrated successful experience of prioritizing work, making decisions and communicating with others within a values framework of respect, equity, anti-racism, diversity and inclusivity.

Additional Requirements :

Must be legally entitled to work in Canada, providing satisfactory documentation upon request.

Ability to work onsite, abiding by organization health and safety policies.

Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.

Provision of certification of AODA and OHSA online training course completion prior to assignment start.

Satisfactory Background Checks, Technical and Language Skills Evaluations, and Employment References.

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Bilingual Officer • Toronto, Ontario