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Professional Jobs in Moncton nb
Customer Care Professional
360insightsHybrid Remote, Moncton, New BrunswickTerritory Sales Manager
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MNPMoncton, NB, CanadáCustomer Care Professional
360insightsHybrid Remote, Moncton, New Brunswick- Remote
- Full-time
Description
Customer Care Professional Base salary CAD 17.55 / hourly Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK. What you will be doing : A Client Care Professional acts as the main point of contact for consumers who email / call in regarding a concern with their incentive program (Rewards) Maintaining a stress-free experience for the customer, the Client Care Professional will provide efficient and dedicated service to ensure resolution and an overall positive experience. Responsibilities
- Provide world-class customer service for our clients through : Email support boxes and portals
- Learn and navigate the 360insights solution to provide answers to customer inquiries
- Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by : Capturing classification data on each interactionProviding regular anecdotal and data-based feedback through the teamIdentifying issues early and offering suggestions for a solutionIdentifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
- Complete task-based duties as assigned by the Manager, Client Operations
- Provide support Monday-Friday 7 : 00 AM-6 : 00 PM MST (based on a set schedule; later shift) to multiple clients
What you’ll bring :