Customer Care Professional

Description

Customer Care Professional Base salary CAD 17.55 / hourly Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry.

You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK.

What you will be doing : A Client Care Professional acts as the main point of contact for consumers who email / call in regarding a concern with their incentive program (Rewards) Maintaining a stress-free experience for the customer, the Client Care Professional will provide efficient and dedicated service to ensure resolution and an overall positive experience. Responsibilities

• Provide world-class customer service for our clients through : Email support boxes and portals
• Learn and navigate the 360insights solution to provide answers to customer inquiries
• Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by : Capturing classification data on each interactionProviding regular anecdotal and data-based feedback through the teamIdentifying issues early and offering suggestions for a solutionIdentifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
• Complete task-based duties as assigned by the Manager, Client Operations
• Provide support Monday-Friday 7 : 00 AM-6 : 00 PM MST (based on a set schedule; later shift) to multiple clients

What you’ll bring :

• Proven excellent communication skills written and verbal
• A customer first mentality and deep understanding of customer service
• Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)
• Proven excellent analytical and problem-solving skills (strong aptitude for math)
• Ability to key at least 30-35 words per minute
• Proven ability to work as an effective member of a team
• Proven organizational and follow-up skills (including prioritization)
• Strong active listening skills
• Ability to work independently, with minimal supervision
• Demonstrated ability to provide valuable feedback and solution options based on that feedback
• Background in a software company, or has a natural comfort with software applications an asset
• Microsoft Office Certification an asset
• Bachelor’s Degree or College Diploma in Technical Field or Service Oriented Field or equivalent relevant experience
• 1-2 Years of customer service experience
• Pay transparency Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time.

Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.