- Search jobs
- Devon, AB
- policy analyst
Policy analyst Jobs in Devon, AB
Create a job alert for this search
Policy analyst • devon ab
- New!
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caProject Controls Analyst - Michels Canada
Michels CanadaNisku, Leduc County, CAAnalytical Lab Technologist - R&D & Multisample Analysis
Adam's PolishesNisku, Leduc County, CA- Promoted
AKITA Drilling Canada - Driller
AKITA DrillingNisku, AB, CanadaConcrete Finisher (NOC 73100)
Kantrax ContractorsThe position requires travel to various locations in the Leduc,Edmonton areaOperations Manager
MotionNisku, Leduc County, CAovernight associate
Walmart CanadaCity of Leduc, AB, CAProcurement Analyst
Rural Municipalities of AlbertaNisku, Leduc County, CASr. Financial Analyst - Tuboscope NAM
NOVNisku, Leduc County, CA- Promoted
Remote Legal Expert - AI Trainer
SuperAnnotateLeduc, Alberta, CA(CAN) Overnight Associate
Walmart Canada CorpCity of Leduc, AB, CA- New!
Community Director
HaysLeduc, Alberta (AB), CAHuman Resources Generalist
Johnson ControlsNisku, Leduc County, CAHR & Operations Assistant
Homes Alive Petsth St. NW., Edmonton, AB- New!
Senior Infrastructure Analyst - HYBRID
Randstad Canadaleduc, Alberta, CASenior Analyst
Superior PropaneAlberta, CanadaIndustrial Electrician
BGISLeduc, AB, CanadaChemicals Blending Operator
Working EnergyCity of Leduc, AB, CA(CAN) Overnight associate
WalmartCity of Leduc, AB, CA- Nanaimo, BC (from $ 80,827 to $ 192,065 year)
- Peterborough, ON (from $ 62,242 to $ 153,625 year)
- Saskatoon, SK (from $ 73,928 to $ 152,203 year)
- Toronto, ON (from $ 77,373 to $ 127,408 year)
- Old toronto, ON (from $ 77,373 to $ 127,149 year)
- Mississauga, ON (from $ 94,059 to $ 124,776 year)
- Delta, BC (from $ 88,021 to $ 124,667 year)
- Cole Harbour, NS (from $ 84,000 to $ 124,667 year)
- Spruce Grove, AB (from $ 78,505 to $ 114,534 year)
- Mount Pearl, NL (from $ 108,528 to $ 114,534 year)
Popular searches
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
- Quick Apply
Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes