PRINCIPAL FOCUS :

The principal focus of this role is to provide exceptional technical customer service and administrative support to our digital imaging customers, management, and staff. This role supervises and trains the receptionist and also supports the retail and operations management teams.

To succeed in this role, one must have technical expertise in the field of video, photography, lighting, rigging, audio, and drones in order to answer technical functionality and product information for our customer. Also important is strong administration experience, leadership skills and be an excellent communicator. The incumbent must also have the ability to multitask and prioritize while serving customers online, on the phone and in person.

PRIMARY RESPONSIBILITIES

Reception :

• Responsible for the training, coverage and supervision of the receptionist team
• Prime for call management of the company phone system, manage call volumes and direct phone calls to appropriate departments or individuals.
• Work with our IT team to troubleshoot any 3CX Phone System issues.
• Issue reports to management of service levels.
• Provide system support for phone set-up, changes, and voicemail updates.
• Responsible for all cash transactions, petty cash and completing daily cash closings.
• Maintain security protocols and procedures when handling cash and inventory.
• Management and maintenance of call queues, making changes as necessary.
• Greet and assist customers with technical and product questions, order fulfillment, order changes and payments.
• Issue INVUE security keys and manages the maintenance, loss prevention and allocation of security keys to staff for management.

Administration :

Pick Up Area Lead :

Qualifications :