Performance analyst Jobs in Winnipeg, MB

Fraud Operations Performance Associate II

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Our Customer Operations Team is expanding, and we’re seeking a dedicated Fraud Operations Performance Associate II to champion label accuracy and enhance the quality of cases worked.

As an integral part of the Quality Assurance team, you will focus on monitoring and improving label accuracy within internal fraud operations teams as well as external vendors. Working collaboratively with cross‑functional partners, you’ll improve visibility into accuracy. The responsibilities may also include ensuring the overall quality of cases worked. You will also dedicate 20% of your time to production to stay current with trends, issues, and workflows.

What You’ll Do

• Identify knowledge gaps through analysis and QA.
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives.
• Regularly monitor, evaluate, and provide feedback to Fraud Operations Teams on how the teams are performing.
• Document findings as appropriate and elevate them to Leadership.
• Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts.
• Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting.
• Maintain daily expected case volume with an accuracy score of 98%+.

What We Look For

Base Pay Grade

Equity Grade

Compensation Overview

Affirm focuses on a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). Employees may also be eligible for equity rewards offered by affirm.

CAN base pay range per year : $55,000 – $75,000 . Employees new to affirm typically come in at the start of the pay range. Please note that sponsorship is not available for this position.

Location & Remote Work

Affirm is a remote‑first company. The majority of roles are remote and can be performed anywhere within the country of employment. While most roles are remote, you may occasionally be required to work out of our assigned affirm office.

Benefits

EEO & Inclusion

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los or San Francisco, affirm will consider qualified applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read affirm’s global candidate privacy notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Job Details

Seniority level : Associate

Employment type : Full‑time

Job function : Management and Manufacturing

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