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Payroll analyst • devon ab
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caAnalytical Lab Technologist - R&D & Multisample Analysis
Adam's PolishesNisku, Leduc County, CAbookkeeping clerk
KIDS VALLEY DAYCARE & OSCLeduc, AB, CAMedia Search Analyst Canada (English language)
TELUS DigitalCity of Leduc, AB, CAStrategic Operations Finance Partner with Insights
NDT Global GmbH & Co.City of Leduc, AB, CASystems Analysis & Implementation Lead
JAVA Holdings Ltd.Nisku, AB, CanadaPayroll Specialist
ADPN / A - Home Address, CAN - AB Home Office, AB, CAProject Administrator
RailWorksNisku, Leduc County, CAPayroll Specialist
King Business SolutionsLeduc, AB, Canadabookkeeping clerk
Leduc Stars AcademyLeduc, AB, CAaccountant
Park2Go Edmonton Airport ParkingNisku, AB, CAConstruction Payroll Specialist
Michels CorporationNisku, Leduc County, CA- New!
Payroll Clerk - Michels Canada
Michels CanadaNisku, Leduc County, CAOperations Finance Partner : Drive Project Performance
NDT GlobalCity of Leduc, AB, CAHR & Operations Assistant
Homes Alive Petsth St. NW., Edmonton, ABSummer Assurance & Accounting Intern
Mnp LlpCity of Leduc, AB, CASenior Analyst
Superior PropaneAlberta, Canada- New!
Systems Analysis & Implementation Lead
Java Holdings LtdNisku, Leduc County, CAAssistant General Manager
The Canadian BrewhouseCity of Leduc, AB, CA- Slave Lake, AB (from $ 55,614 to $ 145,400 year)
- Sainte-Anne-de-Bellevue, QC (from $ 81,315 to $ 131,453 year)
- Ottawa, ON (from $ 65,000 to $ 129,423 year)
- Vancouver, BC (from $ 62,694 to $ 116,070 year)
- Greater Napanee, ON (from $ 61,437 to $ 112,649 year)
- Winnipeg, MB (from $ 60,305 to $ 108,914 year)
- St. Catharines, ON (from $ 54,338 to $ 107,294 year)
- Montreal, QC (from $ 61,809 to $ 106,475 year)
- Quebec City, QC (from $ 61,937 to $ 104,817 year)
- Edmonton, AB (from $ 59,490 to $ 94,483 year)
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
- Quick Apply
Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes