Passenger service agent Jobs in Coquitlam, BC

Join TRAXX Coachlines

Come join the growing TRAXX Coachlines team in Burnaby! We're hiring part-time Motor Coach Operators with outstanding customer service to provide safe and comfortable transportation for passengers within and between cities across Western Canada. From sports teams to school groups to chartered tours, every day is an adventure!

This part-time role is a great fit if you're looking for extra hours alongside your current work, easing into semi-retirement, or simply enjoy being on the road. With a 20-hour per week schedule, highly prioritizing Thursday to Sunday shifts, you’ll enjoy flexibility while being part of a growing company that values safety, service, and community.

About you

You take pride in your work and the knowledge that you are working for an organization with a culture of safety and service excellence. You are a motivated, safety-oriented professional who enjoys interacting with passengers—whether they are local or from around the world—and being an ambassador for both TRAXX and the communities you travel through. Your positive attitude and customer service orientation ensure every trip is a safe and enjoyable experience for passengers.

Key Responsibilities

• Safely transport passengers, adhering to all safety programs, policies, and practices.
• Assist with loading / unloading passenger luggage.
• Address passenger inquiries and concerns in a polite and professional manner.
• Keep passengers informed of trip progress and advise of delays if encountered.
• Conduct and review pre- and post-trip reports of all vehicular, passenger, and employee accidents / incidents.
• Maintain the bus in clean and presentable condition.
• Maintain accurate trip logs.
• Availability for occasional weekends, evenings, and holidays.

Qualifications & Experience

What’s In It For You

At TRAXX, we're in the people business. No matter your role—maintenance techs, drivers, or office team members—you play an important part in day-to-day operations and ensuring a smooth travel experience.

We offer :

Location

Burnaby, BC

Job Type

Part-time

Schedule

1-2 days per week, with flexibility to work occasional evenings, weekends, and holidays

About TRAXX

TRAXX Coachlines provides first-class industrial and charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision - being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932. Learn more about us at www.TRAXX.net.

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