Passenger service agent Jobs in Airdrie, AB

We’re hiring Motor Coach Operators with outstanding customer service to provide safe and comfortable transportation for passengers within and between cities across Western Canada. From sports teams to school groups to chartered tours, everyday is an adventure! Your role will be a part of the company’s expansion and growth through its local subsidiaries.

Full-Time Temporary and Part-Time Permanent positions available.

Reporting to the Operations Manager, you will be a key member of the company’s front-line team. This role requires excellent communication and customer service skills, previous experience in the motor coach industry, and drivers who support working in a culture of safety, ensuring compliance with company programs and procedures, remaining compliant with provincial and federal regulations, and adhering to corporate and client policies.

ABOUT YOU

You take pride in your work and the knowledge that you are working for an organization with a culture of safety and service excellence. You are a motivated, safety-oriented professional who wants to grow your career in the passenger transportation sector. You enjoy interacting with passengers, whether they are local or from around the world, and being an ambassador for your company as well as the communities and provinces in which you transport passengers. Your positive attitude and customer service orientation contribute to your success as a motor coach operator and ensuring a positive, safe, and enjoyable experience for your passengers.

KEY RESPONSIBILITIES

• Safely transport passengers, adhering to all safety programs, policies, and practices
• Assist with loading / unloading passenger luggage
• Address passenger inquiries and concerns in a polite and professional manner
• Keep passengers informed of trip progress and advise of delays if encountered
• Conduct and review pre- and post-trip reports of all vehicular, passenger, and employee accidents / incidents
• Maintain the bus in clean and presentable condition
• Maintains trip logs
• Must be able to work various hours and shifts
• Must be able to work holidays, weekends, and evenings

QUALIFICATIONS & EXPERIENCE

WHAT’S IN IT FOR YOU?

At TRAXX, we are in the people business. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the day-to-day operations and ensuring a smooth transition from planning to travel implementation. We recognize that by providing our employees :

JOB TYPE : Full-Time Temporary and Part-Time Permanent

SCHEDULE : Shifts available Monday to Sunday. Preference given to weekend availability.

ABOUT TRAXX

TRAXX Coachlines provides first-class charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision – being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932.

Although the Employer no longer requires proof of vaccination, proof of vaccination may still be required for site-specific work, including compliance with COVID-19 testing protocols.

Learn more about us at www.TRAXX.net.

Trimark People Solutions | HR & Recruitment Partner for TRAXX Coachlines

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