Operations specialist Jobs in Gatineau, QC

Do you want to make a difference in the lives of Canadians living with vision loss?

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. Learn more about VLRC at visionlossrehab.ca or call 1-844-887-8572.

Position Title: Executive Director, Healthcare Operations - Ontario

Location: Any VLRC office in Ontario

Term: Full-time, Contract (1 year), Existing vacancy

Reports To: Vice President, Healthcare Operations

Salary: $112,000 - $140,000/ annually

Posting Date: March 9, 2026

Closing Date: March 24, 2026

I. Scope and Summary of Primary Responsibilities

Reporting to the Vice President, Healthcare Operations (VP HCO), the Executive Director, Healthcare Operations will play a critical role in enhancing and optimizing service delivery. The Executive Director (ED) will work closely with the VP, HCO, on developing budgets and implementation of annual operating plans. As a member of the Executive Leadership Team (ELT), the ED will lead teams across Ontario and support the implementation of national strategic priorities and initiatives.

II. Essential Functions

Business Management

- Ensure the delivery of high-quality, safe, and evidence-informed services by applying clinical standards, supporting quality improvement initiatives, and addressing risks related to service delivery. Lead and provide operational oversight for Ontario, adhering to VLRC’s operational standards of practice. Ensure compliance with organizational policies and legislative requirements while responding to evolving sector and community needs.

- Provide strategic direction to Provincial Managers on business goals and priorities to ensure optimal deployment of resources, day-to-day operations, and service delivery.

- Implement the VLRC national strategic plan within Ontario, translating organizational priorities into operational plans, performance targets, and measurable outcomes.

- Champion change through effective communication and change management strategies.

- Identify training and development needs or succession opportunities of provincial VLR staff and management.

- Identify operational, financial, workforce, and reputational risks within the Ontario region and work with the VP, HCO and cross-functionally to develop mitigation strategies.

- Review monthly and quarterly financial statements to account for budget deviations and prepare strategic action to address budget shortfalls or gaps in revenues, salaries, or operating expenses.

Leadership

- Lead, coach and develop a team of Regional Managers with a strong focus on client experience and organizational values; and provide strategies to drive both the work of healthcare operations and staff advancement.

- Foster collaboration across business units and represent the operational priorities and needs of the Ontario region at the ELT.

- Make operational decisions aligned with organizational policies, strategic priorities, and approved regional budgets.

- Promote inclusive and accessible service delivery practices that reflect the needs of people who are blind, Deafblind, or partially sighted across diverse communities.

Government and Community Relations

- Engage with ministry officials and health care leaders to communicate the organization’s priorities, achievements and sector needs.

- Represent VLRC at provincial health system tables, sector networks, and professional forums.

- Maintain an in-depth understanding of policy issues and their impacts to provide counsel on policies and regulatory requirements to the VP, HCO. Support advocacy efforts for the province including where funding gaps exist for VLRC services.

- Collaborate with interdisciplinary teams at VLRC to support revenue generation, innovation, and engagement priorities.

- Cultivate relationships with provincial ministry officials to ensure contractual obligations for provincially funded services are met and reports are fulfilled.

Human Resources & Labour Relations

- Participate in collective bargaining on behalf of the Ontario region, with knowledge of collective agreements, grievance, and arbitration process.

Requirements

III. Qualifications

• 10+ years in senior level leadership experience, supported by relevant post-secondary education.
• Sound knowledge of the not-for-profit and health services sectors.
• Demonstrated leadership ability to build and empower high-performing teams aligned with organizational goals.
• Proven commitment to client-centered service delivery, stakeholder engagement, and community partnerships.
• Demonstrated ability to develop, implement, and monitor effective services.
• Strong relationship building, communication and negotiation skills.
• Sound business acumen including budget, performance management, change management and strategic planning.
• Demonstrated ability to resolve complex issues showing sound judgment and timely decision making.
  
  

Benefits

At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently, and where your growth, well-being, and contributions matter. We offer:

• Comprehensive benefits for health, vision, dental, corporate discounts employee and family assistance program
• Flexible work arrangements, generous paid time off, and work-life balance initiatives
• Career development through training, mentorship, and advancement opportunities
• Inclusive work culture with supportive teams, employee recognition, joy in work wellness program, and mental health supports

Join us to grow your career and make a difference everyday.

Inclusion, Accessibility & Accommodation
VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate will be required to complete a standard Vulnerable Sector Check.

If you require an accommodation to apply or participate in the selection process, please contact janice.rego@vlrehab.ca. We will be happy to work with you to meet your needs.

Not sure if you qualify? Think about applying anyway!
We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to apply!VLRC does not use AI tools in its screening, assessment, or selection process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.