Gotcare is a health tech company transforming how healthcare is delivered in the home for older adults and people living with disabilities.
Our mission is to create a more inclusive and responsive i...Show moreLast updated: 22 hours ago
Promoted
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Full-time
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You will be responsible for all ...Show moreLast updated: 30+ days ago
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Direct message the job poster ...Show moreLast updated: 30+ days ago
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Coordinator - Insurance Operations
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Full-time
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Promoted
Client Operations Coordinator
Dentsu Aegis NetworkToronto, ON, Canada
Full-time +1
Our mission is to Drive Business Performance.We use data to create personalized and connected experiences that deliver transformative business outcomes.
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Gotcare is a health tech company transforming how healthcare is delivered in the home for older adults and people living with disabilities. Our mission is to create a more inclusive and responsive in-home care model that is built for the way people want and expect today’s services to function.
Responsibilities :
Support assigned patient caseload through day-to-day needs and inquiries
Interact with patients, families, and case managers to support them as needed, maintain queue of requests, response time within 24h
Contribute to documentation and marketing initiatives
Participate in internal ideation sessions
Log bugs with the Development team and see through to resolution
Accurate data entry of information and metrics associated with caseload
Attend weekly Operations meetings to report on caseload health and roadblocks
Qualifications :
At least 2 years of experience with customer support
Excellent interpersonal skills
Exceptional oral and written communication skills
Experience with content management systems required, experience with Salesforce an asset
Proficient in MS PowerPoint, Excel and Word
Strong attention to detail
Excellent analytical skills to solve problems
Some health, rehabilitation or personal support experience is an asset but not essential
A background in social sciences is also relevant to the role