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Service Corporation InternationalBurnaby, Metro Vancouver Regional District, Canada
30+ days ago
Job type
Full-time
Job description
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
JOB RESPONSIBILITIES
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive, and professional manner
Connects with families through listening, honest communication, and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Educates families on the benefits of pre-planning to protect family members, relatives, and friends, and earns referrals
Teamwork
Acts as a continuous link from services provided at need, through aftercare, to future service offerings
Collaborates with funeral directors, location managers, and other staff to provide seamless, high-quality service
Reviews previous family contacts to support current needs and sales
Shares family concerns with the SCI team
MINIMUM REQUIREMENTS
Education
High school diploma or equivalent
1-2 years of college or equivalent education and experience
Experience
High school equivalency and 1-2 years of college or equivalent experience
1-2 years of customer service or sales experience preferred
Licenses
Valid driver’s license with an acceptable driving record
Insurance license if required by law and state regulations
Knowledge, Skills, and Abilities
Ability to pass the company’s internal presentation certification within 30 days of hire
Availability to work evenings and weekends as needed
Ability to drive frequently
Ability to obtain and maintain an insurance license if required
Flexible hours, with potential to work up to 12 hours a day
Empathy and respect in interactions
Basic computer and software skills
Strong customer service skills
Minimum wage of $17.40 / hr or commission, whichever is higher (draw pay)